NUMBER OF POSITIONS OPEN: 1

Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, conservation science and traditional knowledge to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.
Apply Online by August 17, 2025.
Position Purpose: The Database Coordinator is responsible for maintaining the donor database, producing reports, answering donor inquiries, performing day-to-day clerical duties, and assisting with the co-ordination of special events and donor programs. Supports the TZWC office as needed. This position will assist and provide support in implementing the Toronto Zoo Strategic Plan.

TECHNICAL KNOWLEDGE AND SKILLS:

• Must have a certificate or diploma in fundraising or the equivalent amount of training and related experience.
• Must have 3 years of proven experience in the same or similar position within a fundraising/ donor related environment.
• Must have previous experience with fundraising database management (preferably Donor Perfect)
• Must have previous experience in bank deposits and bank reconciliation.
• Must have proven customer service skills.
• Must possess strong organizational skills and an outgoing personality.
• Must be a self-starter capable of working with minimum supervision.
• Must possess a proven ability to be able to motivate and work in a harmonious manner in a team environment.
• Must be capable of maintaining accurate, up to date and comprehensive records.
• Must ensure all applicable licenses and certificates remain valid and in good standing. Copies of licenses and certificates are to be provided at time of hire and upon renewal.
• Well-developed interpersonal skills, along with strong communication skills.
• Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation.
• Must be knowledgeable in the use of computerized programs and systems including fundraising databases.
• Must be able to work weekends, shifts and holidays as scheduled.
• Must be able to deal with staff and the public in a courteous and efficient manner.
• Capable of meeting the physical demands of the position.
  While we appreciate the interest of all applicants, only those selected for an interview will be contacted. The successful candidate may be required to provide a police reference check and/or driver’s abstract, at their own expense as a condition of employment. Candidates may be required to take a written and/or practical examination relevant to the position.

• Continues and completes the implementation and integration of CRM and e-commerce within the TZWC.
• Provides CRM user support for the organization
• Updates, maintains and analyzes donor’s data and information in the database.
• Issues tax receipts for donations.
• Prepares and issues business acknowledgment letters and tribute cards for Tribute Program.
• Coordinates and supports the TZWC E-Commerce website which includes the online sales of Adopt an Animal packages, Wild Walk, Special Event tickets, etc.
• Develops, maintains and updates 3rd party donation pages such as CanadaHelps.org.
• Processes paperwork, payment transactions and donations.
• Processes monthly donations via EFT and E-Xact portal.
• Assists with processing of daily mail through postage meter and prepares same for pick up.
• Opens mail and takes any action required regarding same, including the completion of payment transactions.
• Responsible for ensuring office files are maintained and up to date.
• Responds to telephone, email and on-line inquires.
• Develops, updates and produces monthly financial report for the branch.
• Responsible for developing and producing financial reports for the Finance branch for reconciliation.
• Responsible for reconciliation with Retail for products sold in the Gift Shops for fundraising.
• Prepares financial reports for Keeper events.
• Prepares financial reports for ticketed fundraising events.
• Assists with on-line marketing and fundraising.
• Assists in the creation and distribution of Donor E-Newsletter.
• Processes donor recognition through the preparation of appropriate list for publication and events.
• Assists in the planning and implementation of an annual giving fund program such as the Tribute program and Direct Mail.
• Co-ordinates and processes the annual Staff Campaign.
• Assists with identifying sources of donations and the distribution of solicitation packages.
• Assists in the development, organization and implementation of donor and special events as well as the delivery of the donor tour program.
• Provides clerical support as required.
• Follow all policies and branch instructions.
• Attend appropriate training as required.