Overview:
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”
At Spencer’s and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

• Receives and logs support calls. Works with guests to identify the level to the problem and initiates the case resolution workflow
• May perform problem determination to identify and isolate failure point to determine troubleshooting options and/or needed parts to resolve
• Works with other partnering departments to ensure that needed enhancements and defect corrections work properly and meet guest requirements
• Assists our store associates; all field team member with ISE setup and Animatronic troubleshooting
• Resolves Animatronic and ISE support questions, issues, and failures
• Other duties as assigne