TEMPORARY HELPDESK SUPPORT TECHNICIAN at Felician University

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Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

33.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

1st Line Technical Support, Microsoft Office Suite, Outlook Management, Windows Desktop Technologies, PC Hardware Configuration, Computer Imaging, Smart Board Configuration, Verbal Communication, Organizational Skills, Project Management, Troubleshooting, Customer Service

Industry

Higher Education

Description

Felician University is presently seeking an experienced Information Technology professional to serve as a Help Desk Technician beginning on August 10, 2026. Reporting to the Director of Information Technology and Systems Administrator, the Help Desk Technician provides 1st line technical support to faculty, staff, and students in the resolution of hardware and software problems through assistance via phone, email or onsite. Felician University is committed to maintaining a learning and employment environment based upon our core values of Respect for Human Dignity, Compassion, Transformation, Justice and Peace, and Solidarity with People in Need. Required Education: BA/BS degree in Computer Science or related discipline preferred. Qualifications: * 2+ years’ experience relevant to 1st line/help desk support; * Proven experience using and troubleshooting Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint, Teams, One Drive); * Demonstrated experience managing Outlook within a network environment; * Excellent people skills, ability to interact effectively with diverse groups of people; * Strong verbal communication skills, ability to disseminate information in a clear, concise manner both in person and via telephone; * Well-developed organizational skills; * Demonstrated ability to manage multiple projects, prioritize, and work efficiently; * Professional appearance and demeanor; * Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies; * Familiarity with Smart board configurations and set up; * Solid understanding of PC hardware set-up and configuration and imaging computers; * Ability and willingness to support and promote the Felician Franciscan core values and mission of the University. Salary Range: $26.00-33.00/hour To Apply: Send cover letter, resume and 2 professional references electronically to: the Director [calderoc@felician.edu] or via USPS to: Mr. Carlos Caldero, Director Information Technology Felician University 262 South Main Street Lodi, New Jersey 07644

Responsibilities

Provide first-line technical support to faculty, staff, and students to resolve hardware and software issues. Support is delivered via phone, email, and onsite assistance.