We are looking for a confident and motivated receptionist with a passion for hospitality to work within a highly recognised 4-star hotel in Torquay.
Part time - 16 hours - This may increase up to 24 hours to cover holidays, sick days, peak seasons, etc.)
This job role covers working on weekends, bank/summer holidays, etc. It consists of shifts 7:00am- 3:30pm & 2:30pm – 11:00pm (with a 30 minute break included). Shifts rotate to fit everyone fairly.
Job responsibility:
· Greeting customers in a well presented and welcoming manner
· Checking guests in and out/Issuing key cards
· Competency in using reservation-specific computer software
· Taking reservations by telephone or email
· Preparing bills and dealing with payments

· Provide guests with information and answer general queries

• Enforce rules and policies of the hotel
• To complete daily reception duties, as per morning and afternoon check lists, including balancing all revenue posted, credit procedures, night audits and ensuring guest information is kept up to date and is recorded and secure
• Maintain a neat front desk and reception area
• Respond to guest queries / requests in-person and by phone or email.
• To be able to work under pressure and in a fast-paced environment.

Skills/Qualifications required:

• Telephone manner
• Verbal Communication
• Computer/ administrative skills (Microsoft Office)
• Customer service oriented
• Teamwork
• Flexible regarding work schedules
• Ability to multitask and prioritize
• Professional appearance and attitude

It is anticipated that this role may evolve, and more responsibilities would be added to the current job description.
Please only apply if you are very flexible with working hours, covering extra shifts, confident and willing to work in a customer-based environment.
Job Types: Part-time, Temporary
Pay: From £11.50 per hour
Expected hours: 16 per week

Benefits:

• Discounted or free food
• Gym membership
• On-site parking

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: In perso

Please refer the Job description for details