Experience

5 - 9 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Temporary IT Helpdesk Support Specialist --TAJMAC Global FZE-- Apply Now!

Company: TAJMAC Global FZE Assignment Type: Temporary IT Helpdesk Support Services Assignment Location: Dubai, UAE / Work Location Designated for the Assignment Experience Required: 5+ years (7 9 years preferred) Employment Type: Temporary Contract 2 Months Vacation Cover Support Assignment Period: Approx. 6 July 2026 4 September 2026 (~9 weeks) Compensation: AED 7,500 per month all-inclusive Availability: Able to start by 6 July 2026 (immediate / short notice preferred)

Role Overview

We are looking for an experienced Temporary IT Helpdesk Support Specialist who can provide reliable day-to-day IT support for a 2-month vacation cover assignment. This is a practical, user-facing IT support role that combines:

• End-user IT support
• Helpdesk coordination
• Basic system administration support
• Basic network troubleshooting
• Employee onboarding and offboarding support
• Microsoft 365 user support
• ServiceNow ticket creation and follow-up
• Vendor, supplier, and technical team coordination

The selected candidate will not be expected to independently resolve every advanced technical issue. However, the candidate must be able to identify issues, perform first-level troubleshooting, document problems properly, create tickets, coordinate with the right teams, and follow up until resolution.

• End-user support
• Helpdesk coordination
• System administration support
• Basic network troubleshooting
• Employee onboarding and offboarding
• ServiceNow ticket creation and follow-up
• Vendor and supplier coordination

Key Responsibilities

1. End-User IT Support
2. Provide day-to-day IT support to end users for laptops, desktops, mobile devices, printers, and standard office systems.
3. Troubleshoot common issues related to Windows, Microsoft Office, Outlook, Microsoft Teams, browsers, and user applications.
4. Support users professionally and patiently, ensuring a positive support experience.
5. Handle basic software installation, configuration, and troubleshooting tasks.
6. Communicate clearly with users and keep them updated on issue progress and next steps.
7. Helpdesk & Ticket Coordination
8. Create, update, and manage tickets in ServiceNow or similar ITSM/helpdesk tools.
9. Record user issues clearly with proper details, screenshots, affected user/device details, and impact description.
10. Assign or escalate tickets to the relevant support teams, suppliers, or vendors.
11. Follow up with users, suppliers, and technical teams until closure.
12. Maintain clear ticket updates throughout the support lifecycle.
13. Ensure proper ownership and communication for open support cases.
14. System Administration Support
15. Assist in basic system administration activities for end-user devices.
16. Prepare laptops and mobile devices for new employees.
17. Support laptop imaging, configuration, standard software installation, and device readiness.
18. Ensure devices are prepared as per required standards before handover.
19. Maintain basic records of assigned IT assets, device handovers, and returned equipment.
20. Coordinate with relevant technical teams or suppliers for issues requiring advanced support.
21. Employee Onboarding & Offboarding
22. Prepare IT assets for new joiners, including laptops, mobile devices, required applications, and access coordination.
23. Support onboarding checklists and ensure employees receive required IT equipment on time.
24. Assist with offboarding activities for resigned or leaving employees.
25. Coordinate device collection, access removal requests, asset return, and handover processes.
26. Ensure onboarding and offboarding activities are properly documented and followed up.
27. Microsoft 365 & Business Application Support
28. Provide basic support for Microsoft 365 services, including Outlook, Teams, OneDrive, Office apps, and user-level issues.
29. Assist users with basic login, access, application configuration, and usage-related concerns.
30. Coordinate with relevant teams or suppliers for advanced Microsoft 365 issues.
31. Basic knowledge of SAP client installation and support will be preferred.
32. Exposure to Netskope or similar endpoint/security tools will be an added advantage.
33. Basic Network & Device Troubleshooting
34. Perform basic network troubleshooting for end-user connectivity issues.
35. Check devices, network cables, Wi-Fi connectivity, printers, and basic LAN-related concerns.
36. Troubleshoot first-level issues related to internet access, local connectivity, and device communication.
37. Coordinate with network suppliers or technical teams for advanced network issues.
38. Assist with first-level checks before escalating to vendors or specialist teams.
39. Vendor, Supplier & Stakeholder Coordination
40. Act as a coordination point between users, stakeholders, suppliers, vendors, and technical teams.
41. Ensure issues are properly communicated to the right vendor or support team.
42. Follow up with suppliers and technical teams for timely resolution.
43. Escalate delays, repeated issues, or unresolved matters to the relevant stakeholders.
44. Support smooth day-to-day IT service operations during the assignment period.

Required Skills & Experience

• 7 9 years of experience in IT support, helpdesk, system administration, network support, or similar roles.
• Strong English communication skills are mandatory.
• Ability to communicate professionally with end users, management, stakeholders, vendors, and suppliers.
• Presentable, confident, and customer-facing personality.
• Good understanding of Windows operating systems.
• Working knowledge of Microsoft Office, Outlook, Teams, OneDrive, and Microsoft 365.
• Experience with laptop preparation, imaging, software installation, configuration, and device handover.
• Basic understanding of networking concepts such as LAN, Wi-Fi, IP addressing, connectivity, printers, and troubleshooting.
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Desired Candidate Profile

The ideal candidate should be a responsible, well-communicating, and reliable IT professional who can support day-to-day IT operations during a temporary 2-month vacation cover assignment. The person should be comfortable working as a front-facing IT support professional, coordinating with multiple stakeholders, and ensuring that user issues are handled properly, even when resolution requires supplier or vendor involvement. This is a practical, hands-on coordination and support role. The candidate should be able to combine technical understanding with strong communication, discipline, follow-through, and a service-oriented mindset.

Important Eligibility Note

Candidates must be currently based in Dubai/UAE and legally eligible to work on a temporary assignment, subject to completion of all applicable UAE/free-zone work authorization requirements before joining. No recruitment fee or placement fee will be charged to candidates.

Company Industry

• IT - Software Services

Department / Functional Area

• HelpdeskCustomer ServiceTelecalling
• Keywords