Temporary IT Service Desk Analyst at Legal Aid Chicago

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

59552.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Hardware Troubleshooting, Software Updates, Active Directory, Exchange, Microsoft Office 365, Azure AD, Network Administration, Customer Service, Technical Communication, System Monitoring, Telephony Troubleshooting

Industry

Legal Services

Description

Description For over 50 years, Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago. Each year our attorneys, volunteers, and staff help resolve civil legal problems, including domestic violence, consumer fraud, and unfair evictions. Legal Aid Chicago was founded on the philosophy that all individuals are entitled to quality civil legal representation, regardless of their income. We work to ensure that poverty is not an impediment to justice. Legal Aid Chicago offers a hybrid work environment. Our office, located in downtown Chicago at 200 N. LaSalle Street, is ADA accessible and has convenient access to public transportation and local expressways. This position may require travel to court or other outreach events. Position Overview Legal Aid Chicago seeks a temporary full-time IT Service Desk Analyst. This position, under the direction of the Director of IT, is responsible for assisting with and resolving requests and incidents. The IT Service Desk Analyst assists users with any issues involving their computer hardware, communications software, or computer applications. Duties include responding to customers, determining the cause of computing issues, and fixing technical problems. This position will last up to six weeks. Responsibilities: Service Desk Requests and Incidents Assist with providing Help Desk functions for staff – creating and responding to tech support requests via telephone, email and support system. Assess problems with user hardware or software up to and including applying software updates, replacing hardware (CPUs, displays, etc.). Maintain proficiency with all equipment, computer hardware, and software necessary to perform the duties of the position. Assist other Service Desk staff and System/Network Administrators with providing help desk functions, e.g. answering staff questions and solving complex computer problems. Departmental Policies & Procedures Document processes and procedures, training materials, network and system design, etc. Network & System Administration Day to day network administration, e.g. creation/deletion of accounts, backups, etc. Assist with managing and troubleshooting all network servers, such as domain controllers, file, database, and other application servers. Assist with managing and troubleshooting all telephony equipment, such as the PBX, fax, voice mail server, and computer telephone integrated systems. Assist in troubleshooting email and other electronic communications systems, from back-end mail flow to the end-user client. Assist in operating, maintaining, and monitoring networking equipment, such as routers, firewalls, switches, and gateway security devices. Assist with performing routine reports on system health and usage, with recommendations as appropriate. Perform other such duties reasonably related to the functions of the IT Service Desk staff, System/Network Administrators and as may be assigned from time to time by IT management. Salary: This position begins at $59,552 and increases for every relevant year of experience. This position is not eligible for benefits. Requirements Legal Aid Chicago encourages applications from individuals with relevant experience, particularly those who have direct experience with communities we serve or perspectives that help us understand and serve our clients better. Bachelor's Degree preferred 4+ years' experience in a user and systems support role Customer-service experience with a problem-solving attitude Solid technical background with an ability to give instructions to a non-technical audience Understanding of Active Directory, Exchange, Microsoft/Office 365 and Azure AD Ability to respond to help desk escalations in a professional and courteous manner Experience presenting to large groups in an in-person and remote environment Exceptional organizational skill with strong attention to detail Excellent written and verbal communications skills HDI / ITIL 4 Certifications preferred To Apply: Submit a cover letter, resume, and the contact information of two primary professional references and one alternative professional reference. For applicants with previous work experience, at least one reference must be a former supervisor. Applications will be reviewed on a rolling basis, and the position will remain open until filled. Legal Aid Chicago is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants and therefore does not discriminate on the basis of creed, color, national origin, sex, gender, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, ex-offender status, family responsibilities, reproductive health decisions or any other protected status. If an accommodation is needed to complete this application, contact Human Resources at humanresources@legalaidchicago.org. Due to the high volume of applications, we are unable to respond to individual inquiries regarding an application status. We will contact candidates who are selected for the next stage of the hiring process.

Responsibilities

The analyst is responsible for resolving technical requests and incidents involving computer hardware, communications software, and applications. Duties include day-to-day network administration, documenting procedures, and troubleshooting server and telephony equipment.