POSITION SUMMARY

Reporting to the Senior Manager, IT Operations, the Temporary IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services.
This is a part-time position at 32 hours a week, based in our offices in New York City. This is a temporary position that is expected to last one month, with the possibility of an extension.

MINIMUM QUALIFICATIONS

Education

• Bachelor’s degree in information technology, computer science or related field or equivalent experience

Desired Experience

• 2–3 years of experience troubleshooting and supporting Apple devices including Macs, iPhones and iPads
• Experience with macOS MDM solutions such as Jamf
• Experience administering and supporting Google Workspace, Dropbox and Slack
• Familiarity with Microsoft Entra or other identity management/SSO platforms

Related Skills & Other Requirements

• Detail-oriented and responsive to requests
• Patient, friendly and willing to find reasonable solutions
• Excellent interpersonal, verbal and written communication skills
• Exceptional customer service skills

Physical Requirements

• Move throughout several nearby office buildings frequently to provide IT support and set up workspaces
• Position one-self to install and fix equipment, including under desks or on top of networking racks or in the server room
• Move, lift, and transport supplies and equipment weighing 30-40 pounds regularly

• Fulfill technology support requests from foundation staff
• Respond to help desk tickets
• Configure and deploy Macs
• Troubleshoot hardware
• Manage cloud accounts and software licenses
• Carry out basic networking requests
• Perform other duties or tasks as assigned or required