Posting Start Date: 03/12/2024
Job Description:

JOB DESCRIPTION

The Singapore Population Health Studies (SPHS) is a large scale population-based health research project by the Saw Swee Hock School of Public Health, National University of Singapore. We are looking for a team player with experience in making outbound calls to people who signed up their interest to join SPHS research studies, screen their eligibility and schedule their study visits.

QUALIFICATIONS

1. Diploma in any discipline and minimum 3 years of any work experience, or ’O’ levels with minimum 10 years of working experience.
2. Work hours are required for afternoons and evenings on weekdays and at least 2 weekends per month.
3. Hourly rate at $13, for 24 - 36 hours of work per week.
4. Familiar with using Zoom (video call, audio-recording, changing shared screens and mouse control)
5. Proficient in Excel (large tables, pivot, formulas).
6. Work-from-home can be the main arrangement.

1. Contact potential participants by call, message, email or mail.
2. Screen participants for their eligibility.
3. Explain the study information to ascertain their willingness to take part before scheduling an appointment.
4. Book a suitable appointment or schedule for follow-up to do so later.
5. Audio-record all calls for QC purposes.
6. Make at least 5 bookings per day and fill slots only in the immediate 2 weeks.
7. Address any queries from the participant and provide any necessary informational materials to facilitate the study visit.