Temporary - Mobile Services Associate at KANSAS CITY PUBLIC LIBRARY

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

20.05

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Outreach, Communication, Problem Solving, Organizational Skills, Teamwork, Flexibility, Library Operations, Driving, Event Planning, Computer Skills, Diversity Engagement, Material Processing, Statistical Reporting, Reader's Advisory, Public Engagement

Industry

Libraries

Description

Description This is a 60-day temporary assignment, extensions to assignment will be considered on a monthly basis. Under immediate supervision of the Mobile Services Manager or Designee, this position supports the Mobile Services Team mission, to deliver the Library to patrons in the community and to increase public access to materials and resources by reducing barriers. Cross-training, providing back up support, and the ability to perform all of Mobile Services programs is essential. The pay is $20.05 per hour. Position is open until filled. Schedule (24 hours per week) Monday: 9 am - 3 pm Tuesday: 9 am - 3 pm Wednesday: 9 am - 3 pm Thursday: 9 am - 3 pm Job Duties (Essential Functions) Maintains effective, courteous working relationships with all library customers and staff by telephone, email, mail, and in-person. Selects and prepares materials for Mobile Services patrons. Serves as an outreach associate and engages underserved populations at events and stops; showcases library resources, promotes library services, seeks feedback. Drives Mobile Services vehicles to community events, stops, and delivery sites. Keeps the Mobile Services vehicles neat, clean, and inviting for the patrons and organizations served. Recruits potential patrons for Mobile Services programs. Assists in planning and implementing community engagement events and programming for all ages in the community. Provides circulation services by creating library cards, assisting with patron accounts, checking out library materials, placing holds for patrons, etc. Provides reader’s advisory, viewers and listeners assistance to Library patrons. Refers and connects patrons to appropriate library staff when they have specific needs that Mobile Services is unable to meet. Processes materials and operates the Automated Material Handler (AMH). Discharges and organizes returned materials. Maintains stats and submits monthly report to Mobile Services Manager. Participates in interdepartmental meetings as appropriate. Provides backup support for all Mobile Services programs as needed. Performs other related work and undertakes special projects as assigned. Other duties as assigned. Requirements Ability to learn library operations and procedures, including computer procedures. Ability to work with diverse populations. Demonstrated willingness and ability to provide outstanding service to a wide range of customers by telephone, through written communication, and in person. Communicates effectively orally and in writing. Demonstrated ability to work productively and cooperatively with Outreach and Library staff. Demonstrated flexibility which includes willingness to readily respond to changing circumstances and expectations. Demonstrated ability to work collaboratively to develop and grow new library services. Ability to apply creative problem-solving skills. Ability to work outside for an extended period during outreach events. Must have intermediate computer skills, with experience working with Microsoft Office Suite, databases, email, word processing, and circulation expertise. Must be able to regularly lift up to 35 pounds. Demonstrated skill at organizing multiple projects and simultaneous deadlines with minimal, if any, supervision. Obtain a Missouri Class E License or equivalent and ability to obtain a Commercial Driver’s License. Acceptable driving record and willingness to drive Library Fleet Vehicles. Ability to speak and understand English is required, additional consideration will be given to individuals that are proficient in any non-English languages used in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili. Required Education and Experience Bachelor’s degree and/or equivalent work experience. Work Environment Work is performed at the Truman Road Facility. Primary workspace is shared with co-workers in an office environment, other work will be performed in a public spaces and other sites. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. How to Apply Please apply for this position through our web application system. We only accept applications for specific currently open positions made through our online system. Access the online application from the job listing on the Job Opportunities page. The application system allows you to attach a document (such as a cover letter or a resume) to your application (10MB limit per document). When you submit your application, an acknowledgement will be sent to the email address you provided. You are welcome to apply for as many positions as you wish. However, to minimize problems, close and restart your browser between each application. All online Application for Employment forms must be completely filled out. For technical assistance, call 816.701.3712. Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Note: If selected candidate is a substitute, the substitute will be placed back into the substitute pool following the completion of the temporary job. If a non-substitute is selected, we will make every attempt to place them in an open position that most closely matches their current role. This placement is not guaranteed.

Responsibilities

The Mobile Services Associate supports the Mobile Services Team by delivering library resources to the community and engaging underserved populations. Responsibilities include driving mobile service vehicles, maintaining relationships with patrons, and assisting with community events.