Temporary Patient Services Rep II-Cardiology at NemoursCareerSite

Wilmington, Delaware, United States -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Appointment Scheduling, Patient Intake, Data Verification, Charge Entry, Cash Collection, Statistical Tracking, Office Communications, Word Processing, Filing, Service Excellence, HIPAA Compliance, AIDET Protocol, Authorization Confirmation, Referral Management, Payment Reconciliation, Electronic System Competency

Industry

Hospitals and Health Care

Description

Nemours Cardiology in Wilmington, DE is seeking a Temporary PSR II to join our team. Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records. Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels. Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach. Essential Functions: Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank). Accomplish tasks that are a part of the Nemours’ outpatient appointment business functions prior to and at the time of appointment check-in, visit and check-out. Duties may be specific to each outpatient location. All general duties include but are not limited to: Prepare for scheduled patient visits 95% Schedule follow up appointments (utilizing iGuide to determine participation, if appropriate) 3.Responsible for MyNemours sign ups and facilitation activations. 4.Throughout shift, regularly communicate with clinical staff in the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes and then with waiting patients/families to ensure they have status updates on their appointment. communicate clinic status to families in the waiting area using the principles of AIDET contact manager with problem situations or when assessment is that service recovery is necessary. 5.Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy, and completes End of Day (EOD) Reports including DCRF and LDCRS. 6.Complete assigned work queues daily. 7.Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of Iguide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device and electronic insurance verifications. 8.Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security. 9.Complete EOD (End of Day) Report. 10 Other duties that may be assigned by manager/supervisor may include: Schedule and cover the phones between check-in and check-out duties as necessary or determined by supervisor. This responsibility may include scheduling: incoming calls as an agent for automated call distribution (ACD) services Maintaining in-basket regarding clerical functions from Online Scheduling, MyNemours and office communication. recalls clinic cancellations 11. Works collaboratively with clinical team by opening, sorting and routing correspondence, laboratory and imaging results, procedures and consultations to appropriate team member to complete patient communication, as necessary. POSITION QUALIFICATIONS Minimum 1 - 3 years job related experience. *High School diploma or equivalent *Computer/typing skills required Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income. As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever. Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.

Responsibilities

The role involves organizing and operating office systems for appointment scheduling, patient intake (including data verification, charge entry, and cash collection), and managing office communications and filing for patient records in the Cardiology department.