• Duties to be carried out in a professional manner that ensures a high level of customer service to all Gloucester Hospitals Trust customers, both internal and external. - Use of online temporary staffing systems to assist in matching ward /department requests for staff cover with availability of staff. Ensuring that documentation and computer data relating to that matching up is up to date at all times. - Respond to any inquiries by email or on the telephone in a knowledgeable, sensitive, timely and customer-focused manner.

Ensuring that confidentiality is maintained at all times when handling personal and sensitive information - Maintain close communication with Wards/Departments/Clinical Site Managers/ Matrons on a daily basis. Attend Trust staffing meetings in the absence of the team leader, to ensure real time information regarding staffing levels and challenges. Liaise with external nursing agencies on a daily basis - Aim to become a subject matter expert in designated areas of temporary staffing. - Provide a high-quality customer service to both internal managers and bank staff when required.

• To support the administration of payroll processes for bank and agency workers, including the processing and checking of agency invoices to ensure that they are accurate and paid promptly. - Attend meetings and undertake training, including mandatory and role specific training, to ensure that skills and knowledge are kept up-to-date and appropriate to the post. - Ensure a working knowledge of current Trust policies and procedures and adapt working practices as appropriate.

Please refer the Job description for details