The role: The Tenancy Services Officer is the first point of contact for all matters relating to our tenants and the communities in which they live. The successful candidate will be responsible for lettings and allocations, engaging and responding to the needs of our tenants. They will work with tenants, internal colleagues and external partners in designing and delivering high-quality services

KEY KNOWLEDGE AND SKILLS

Essential
Understanding of the social housing sector
Knowledge of GDPR legislation.
Ability to prioritise, work to deadlines and meet targets
Able to form and maintain good working relationships at all levels, internally and externally
Able to resolve, anticipate and prevent problems
Able to take responsibility, working independently and flexibly
Effective negotiating skills Excellent communication skills and an open and motivated approach to work
Excellent organisational skills
High level of written English, including ability to write and present reports Proficient use of common IT packages, including Microsoft Word and Excel
Desirable
Understanding of best practice in providing core housing management services.
Knowledge of the Residential Tenancies Act and RTB. A second language/multi-lingual
Job Type: Full-time
Pay: €35,800.00-€53,700.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• On-site parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you have a valid driving licence?
• Do you have use of a car for business purposes?

Work authorisation:

• Ireland (preferred)

Work Location: Hybrid remote in Arbour Hill, Dublin, CO. Dublin
Application deadline: 23/05/2025
Reference ID: TSO0525
Expected start date: 23/06/202

• Allocate and let properties in accordance with agreed policies and procedures.
• Work with local authority partners to get the right person in the right home as quickly as possible.
• Prior to letting, carry out affordability and sustainability assessments.
• Carry out accompanied viewings of empty homes.
• Carry out the pre-tenancy training and tenancy signup.
• Register new tenancies with the Residential Tenancies Board.
• Conduct annual inspections on all homes.