Tenancy Support Officer at Department Of Family And Community Services nsw

Burra, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

92701.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Microsoft Office Proficiency, Administrative Support, Clerical Support, Competing Priorities Management

Industry

Government Administration

Description

Tenancy Support Officer Location: Queanbeyan with 50% in office attendance Ongoing full-time opportunity (35 hours per week) Clerk Grade 3/4 - $84,659 to $92,701 plus superannuation and leave loading Your role Being a part of Teacher and Police Housing, the Tenancy Support Officer acts as a first point of contact for general phone enquiries and provides high-level administrative support to the Tenancy Services Branch. You’ll be part of a supportive team committed to delivering exceptional services and positive outcomes for tenants and stakeholders. What you’ll do Providing direct customer and administrative support to Tenancy Officers while they are undertaking field work Support Tenancy Officers with assessing and processing tenancy applications, preparation of lease documentation, processing vacate requests and returning tenant bonds, being a point of contact via phone and email for general enquiries and other administrative support as required. What we’re looking for Essential Requirements The essential requirements of this role are: Valid NSW Class C Driver Licence In addition to the essential requirements, the ideal candidate will have Proficiency in Microsoft Office applications Strong attention to detail Experience providing high-level administrative and clerical support. Excellent customer service and communication skills Ability to manage competing priorities in a busy team environment For more information about the role, please click here to download the role description What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close Sunday 22nd February 2026 Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Frankie McPhun via Frankie.McPhun@homes.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Jess Tan on 0457 853 766 or via jess.tan@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

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Responsibilities

The Tenancy Support Officer provides direct customer and administrative support to Tenancy Officers during field work. This includes assessing and processing tenancy applications, preparing lease documentation, and handling general enquiries.