INTRODUCTION:

Make a difference where it matters most
At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.
Join us in building a better future, one home at a time.
Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy additional leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

DESCRIPTION:

About the role
You will help residents with complex needs sustain safe and stable housing. Your collaborative, strengths-based approach will support tenancy stability and wellbeing through advocacy, support planning, and connection to services.

This role is ideal for someone who is a strong communicator who thrives in complex environments and genuinely cares about social justice and housing equity.

• Deliver tenancy support services using a trauma-informed, person-centred model
• Manage a dynamic caseload of residents with complex needs
• Develop support plans and coordinate engagement with external support providers
• Monitor tenancy risks and work with Housing Officers to stabilise tenancies
• Contribute to internal training, service delivery improvement, and community wellbeing
• Empower residents to achieve housing independence and social inclusion

About the team
The Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction, utilising customer insights to inform continuous improvement. It ensures residents receive personalised support aligned with their diverse needs, enhancing quality of life and community connection.

SKILLS AND EXPERIENCES:

About you

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy additional leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace

This role is ideal for someone who is a strong communicator who thrives in complex environments and genuinely cares about social justice and housing equity.

• Deliver tenancy support services using a trauma-informed, person-centred model
• Manage a dynamic caseload of residents with complex needs
• Develop support plans and coordinate engagement with external support providers
• Monitor tenancy risks and work with Housing Officers to stabilise tenancies
• Contribute to internal training, service delivery improvement, and community wellbeing
• Empower residents to achieve housing independence and social inclusio