MMP Consultancy are looking to recruit a Tenancy Specialist to join a fantastic Housing Provider based in South London. This is a temporary contract, offering flexible working from both office and home.
As a Tenancy Specialist, you will play a vital role in delivering high-quality tenancy management services.

Duties:

• Managing all tenancy fraud, sub-letting and RTB fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
• The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
• Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims
• Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs.
• Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.
• Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc
• Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response.
• Liaising with internal and external agencies such as Women’s Aid, NFI, local authorities, mediation, solicitors or support services.

Experience Required:

• An excellent understanding of anti-social behaviour and/or tenancy fraud
• Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair.
• Knowledge and understanding of Data Protection and how it applies in investigation work
• Experience of investigative interviewing, ideally for fraud and/or ASB
• Good organisational skills with ability to manage a varied workload and keep full, accurate and up to date records
• Experience of preparing and presenting cases at court
• Experience of successful case management with positive outcomes
• A Counter Fraud Specialist qualification or working towards on is desirable.

• Managing all tenancy fraud, sub-letting and RTB fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
• The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
• Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims
• Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs.
• Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.
• Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc
• Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response.
• Liaising with internal and external agencies such as Women’s Aid, NFI, local authorities, mediation, solicitors or support services