Tenancy Sustainment Officer NCCHS at East Midland Shared Services

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

35412.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Welfare Benefits, Housing Benefits, Support Vulnerable Customers, Tenancy Sustainment, Legal Compliance, Partnership Working, Interpersonal Skills, Communication, Data Analysis, Digital Inclusion, Income Maximisation, Referral Coordination

Industry

Government Administration

Description

Role: Tenancy Sustainment Officer Contract Type: Permanent Working Hours: 37 hours per week, Monday – Friday between the hours of 8:30am – 5:00pm Worker Type: Hybrid Worker Salary: Grade F - Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) per annum Location: Harvey Road, NG8 3BB We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1004]. About the Role As a Tenancy Sustainment Officer within Nottingham City Council Housing Services, you will play a key role in helping tenants maintain successful, independent tenancies. You will provide proactive, person‑centred support by offering timely advice on welfare benefits, debts and housing options, ensuring customers are equipped to meet their housing costs and sustain their homes. Working closely with internal teams and a wide range of external partners, you will help tenants access benefits, financial inclusion services, and community support. You will identify support needs early, make appropriate referrals, and coordinate with agencies such as The Department of Work and Pensions, Social Care, voluntary organisations, and employment or training providers. You will also promote digital inclusion, maximise household income, and contribute to service improvements through data analysis, partnership working, and innovative local initiatives. Your role will involve supporting vulnerable tenants, assisting at tenancy sign‑ups and endings, monitoring performance, and helping reduce tenancy failures through practical, solution‑focused interventions. This is a customer‑focused role where you will make a real difference to local communities by supporting tenants from diverse backgrounds to thrive, remain independent, and positively engage with the services available to them. About You The ideal candidate will have: 1. Experience of working within a welfare benefits environment and have a working knowledge of housing benefits and welfare benefits 2. Experience of providing support to vulnerable customers and enabling them to sustain their tenancy 3. Experience of advising tenants on their responsibilities and ensuring compliance with legal requirements relating to tenancies 4. Experience of working in partnership with internal and external partners, and relevant agencies 5. A proven ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies. 6. Good interpersonal skills and a proven ability to communicate effectively at all levels. You can find the job description for this post here [https://www.nottinghamcity.gov.uk/media/q4ppi3vm/jd-tenancy-sustainment-officer.pdf] Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information, please click here [https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ncchousing.org.uk%2Fai-guidance&data=05%7C02%7CNatalia.Garbowska%40nottinghamcity.gov.uk%7C53d4bfdf662b4c69284908de58e7de29%7Caa3611bd13ac47ac820700fb9ea44ede%7C0%7C0%7C639045950089715853%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=03FM4%2FrNStcgcXhv9CXF6IWWo1R%2FuL%2BCf80l5yhQVCE%3D&reserved=0]. Closing Date: 31 March 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview Date: 10 April 2026. Please note this is subject to change. If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk [recruitment@nottinghamcity.gov.uk] If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support [http://emss.org.uk/support] By applying to this job, you agree to our Terms & Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/1006] Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: * 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually * Access to a generous, defined benefit pension scheme offering 17.9% * Smart Working – to support your work life balance * Health and wellbeing benefits including access to our Employee Assistance Programme * Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

The Tenancy Sustainment Officer will provide proactive, person-centred support to help tenants maintain successful, independent tenancies by offering advice on welfare benefits, debts, and housing costs. This role involves working with internal teams and external partners to ensure customers access necessary support services and comply with tenancy requirements.