Job description
This post is be based in the Housing & Neighbourhood’s Tenancy Enforcement & Sustainment Team. This team provides operational delivery and leadership on housing issues such as enforcement, fraud, and safeguarding.

The role is to provide support to staff responsible for delivering enforcement and safeguarding work on behalf of the Housing Service.

• You will support the team in ensuring that Housing systems remain up to date and contain accurate information.
• You will manage inboxes, process and respond to referrals and utilise various systems to accurately record and extract data.
• Process ordering and keep track of team finance.
• You will undertake preparation for reports, complaints and enquires that Housing submit responses to, including extracting information from systems and using your judgement to identify important information.
• You will directly support staff in delivering on Housing’s safeguarding responsibilities and commitments.
• You will also need excellent IT skills and have the ability to able to keep accurate records, you must possess sound written and verbal skills and be self-motivated and resourceful.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

• You will support the team in ensuring that Housing systems remain up to date and contain accurate information.
• You will manage inboxes, process and respond to referrals and utilise various systems to accurately record and extract data.
• Process ordering and keep track of team finance.
• You will undertake preparation for reports, complaints and enquires that Housing submit responses to, including extracting information from systems and using your judgement to identify important information.
• You will directly support staff in delivering on Housing’s safeguarding responsibilities and commitments.
• You will also need excellent IT skills and have the ability to able to keep accurate records, you must possess sound written and verbal skills and be self-motivated and resourceful