Tenancy Sustainment Partner at Home Group

Dundee, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

30445.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tenancy Sustainment, Case Management, Crisis Prevention, Person Centred Planning, Advocacy, Safeguarding, Stakeholder Collaboration, Digital Literacy, Risk Assessment, Communication

Industry

Non-profit Organizations

Description

Tenancy Sustainment Partner Earn up to £30,445 per year, plus 34 days leave (rising to 39) and health cash plan worth over £1140 Permanent, full time (37.5 hpw) Scotland, We can’t offer a CoS for this role Home, a place where you belong You’ll support people across Scotland, helping them stay safe, settled and connected. You spend time with customers in their own homes, listen to what is really going on, and turn that into clear, practical plans that make life feel more manageable. If you want a role with real purpose, strong relationships, and the chance to see everyday progress that matters, this is work you can feel proud of. What you’ll do Work closely with customers in their homes to understand what could be putting their tenancy at risk, listening carefully and agreeing simple, realistic plans that feel right for them. Provide steady support to help customers manage daily challenges, attend important appointments, and take steps to reduce the risk of homelessness over time. Build strong links with internal colleagues and external partners so customers get joined up support quickly, without repeating their story or falling through gaps. Act as a trusted voice for customers in meetings, sharing clear information about risks, progress and needs while keeping dignity and respect at the centre of every conversation. Work alongside community based colleagues to help customers feel more connected, opening doors to learning, training and local opportunities that build confidence and independence. Keep clear, accurate records of contact, actions and outcomes, making sure safeguarding concerns are raised early and colleagues can always see the full picture. Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work! You have Experience supporting people with a range of needs, including complex situations. You use warmth, patience and good judgement to build trust and create person centred plans. A strong understanding of tenancy sustainment, including the pressures that can put a home at risk and how early support can prevent problems becoming crises. Confidence working with different agencies and partners, sharing information safely and contributing clearly to joint discussions focused on the best outcome for customers. A calm, organised approach that helps you manage changing priorities, respond well in pressurised situations, and keep support consistent even when things feel tough. The ability to advocate for customers, recognising that everyone’s situation is different and taking a fair, respectful approach no matter who you are working with. A good grasp of digital tools to record work, communicate with colleagues and stay on top of learning, alongside a full UK driving licence and access to a suitable vehicle for travel across Scotland. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits You’ll work Monday to Friday. This is a hybrid role, but we see you spending the majority of time in the community in customer homes As the role is across Scotland, you will have the ability to manage your diary to deliver services to support customers we do get together regularly for training and team meetings. Standard / DBS check (we pay) You need to be able to drive and have access to your own vehicle insured for business purposes we pay for the milage) Regular travel will be a central part of this role to cover the geography of Home Group Scotland What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”) Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7%25 and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our Tenancy Sustainment Partner Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.

Responsibilities

Support customers across Scotland to maintain safe and stable tenancies by creating practical support plans and reducing homelessness risks. Collaborate with internal colleagues and external partners to provide joined-up support and advocate for customer needs.