SUMMARY:

Nepean Housing Corporation is seeking a detail-oriented and customer-focused Tenant Accounts Coordinator. In this role, you’ll be responsible for rental and maintenance arrears collection, tenant account management, and providing support across the tenant services team. The ideal candidate is organized, comfortable working independently in a fast-paced environment, and committed to delivering excellent service in a housing-focused non-profit.

QUALIFICATIONS:

• Minimum high school diploma; Office Administration Certificate preferred
• 3+ years of office experience with accounts receivable and client service
• Strong communication and customer service skills
• Knowledge of RTA, HSA, and Yardi an asset
• Valid driver’s licence and access to a vehicle an asset
• Criminal reference check required

• Monitor, prepare, and follow up on rental and maintenance arrears
• Draft and authorize repayment agreements
• Prepare and process Residential Tenancies Act (RTA) documentation
• Prepare rent schedules and perform rent reconciliations
• Liaise with tenants, financial support services, collection agencies, and legal representatives
• Attend Landlord Tenant Board (LTB) hearings and support enforcement as required
• Input and reconcile tenant charges and payments in Yardi software
• Prepare reporting for management and the Board
• Offer backup support to Tenant Rental and Relations Coordinators