Tenant Maven at Downer Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Engagement, Conflict Resolution, Maintenance Coordination, Customer Relations, Problem Solving, Analytical Thinking, Communication Skills, Project Delivery, Tenancy Policy Knowledge, Community Facilitation

Industry

Civil Engineering

Description

We currently have an opportunity for Tenant Maven to join our Responsive and Preventative Maintenance (RAPM) team and play a key role in resolving complex tenant enquiries, complaints, access challenges and service delivery issues. Reporting to the Programmed Works Scheduler, you'll help deliver high-quality tenant outcomes that support responsive and programmed maintenance services for our inner-city social housing portfolio. What You’ll Do This role offers a broad scope, with key responsibilities including: * Act as the escalation point for tenant enquiries, complaints and complex maintenance matters. * Coordinate resolutions with Downer operational teams, Service Delivery Partners and HOMES. * Build positive tenant and HOMES relationships through proactive communication and support. * Facilitate tenant forums, community meetings and information sessions with HOMES. * Document interactions, monitor feedback trends and support service improvement initiatives. What You’ll Bring * Strong communication and interpersonal skills, with clear and effective stakeholder engagement. * Experience in project delivery, construction trade environments or maintenance coordination. * Ability to work autonomously and collaboratively in a fast-paced, dynamic environment. * Customer relations, problem-solving and analytical capability with strong attention to detail. * Understanding tenancy-related matters, policies and regulations, plus a driver’s license. More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. What It Means to Belong at Downer We’re proud of our high-performance culture and commitment to diversity, offering: * Training and development to support and diversify your career. * With 30% of vacancies filled internally you’ll find real opportunities to advance your career. * Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. * Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

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Responsibilities

Act as the primary escalation point for complex tenant enquiries and complaints within the social housing portfolio. Coordinate resolutions between operational teams and service partners while facilitating community meetings and documenting feedback trends.