THE WELCOME EXPERIENCE

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

With the focus of enhancing community wellbeing, this role will design, deliver and evaluate engagement initiatives that empower tenants to provide feedback and influence service improvements. Building and managing partnerships between tenants, stakeholders, and Homes NSW the Tenant Participation Officer will strengthen communication, improve service access, and support sustainable tenancies.

WHAT YOU’LL DO

With a strong client focus, this role will develop and implement a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community

The responsibilities of this role will include, but will not be limited to:

• Planning and implementing community-based projects and activities to facilitate increased participation of residents in community capacity building and neighbourhood activities
• Supporting the delivery of tenant participation and community engagement planning, development and implementation for a range of projects
• Aiding in engagement design, stakeholder mapping, coordinating resources, meeting reporting requirements, and supporting relevant related activities, to ensure plans are achieved on time, on budget, to quality standards and within agreed scope in line with agreed work plans
• Providing accurate progress reporting for tenant participation and community engagement strategies
• Assisting in preparing submissions, reports, and correspondence for briefings and presentations to contribute to social plans, provide advice on complex issues, and support informed decision-making

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1 – In 500 words or less, please describe about a time you have worked on a service delivery project. Please outline the project plan and the challenges faced along the way.
• Targeted Question 2 – In 500 words or less, please tell us how you track and measure the status and success of work you outlay and your approach to required improvements