Tenant Relations Specialist at Four Oaks Family & Children Services

Dubuque, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Application Processing, Background Checks, Lease Preparation, Waitlist Maintenance, File Management, Lease Signing, Apartment Coordination, Inspections, Data Reporting, Account Monitoring, Communication, Word Processing, Typing, Prioritization

Industry

Non-profit Organizations

Description

Job DetailsLevel: EntryJob Location: Dubuque Campus - Dubuque, IA 52001Position Type: Full TimeEducation Level: High School Diploma or GEDTravel Percentage: No Travel requiredJob Shift: 1st ShiftJob Category: Admin - ClericalWhy Work here? We are more than a team, we are family! AHNI and Four Oaks understand the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve. As a valued team member, you are eligible for: Medical, dental & vision insurance 401k Retirement plan Growth & Advancement opportunities Competitive Wages Excellent paid leave time package 7 paid holidays Business casual work environment Educational discounts Fitness Center Discounts What you will do? As the Tenant Relations Specialist you will be assisting in asset and property management services. This position will provide internal and external customer support while completing a variety of regular tasks as required. Specific responsibilities include: Participating in the processing of all applications for prospective tenants, including all criminal background checks, 3rd party verifications for landlord, income and assets, preparation of lease and welcome packets. Maintaining the wait-list for applicants. Filing of all tenant files, making sure all paperwork is in the file and setting up of new tenant files. Completing Lease signings and Initial Certifications. Coordinating apartment readiness process with cleaning and maintenance. Ensuring appropriate paperwork for move-outs, inspections, keys, move-out disposition is completed. Providing Customer Service to tenants, coordinating with them on concerns and issues. Conducting Unit inspections per policy while monitoring keys for apartments and buildings. Producing data for Occupancy reporting. Updating the Tenant Lists and showing available apartments to applicants. Posting apartments for maintenance and inspections. Preparing and delivering Lease Violations and Courtesy Notices. Monitoring weekly police reports and reports relevant information to the team. Monitoring tenant account ledgers, accesses late fees, and sends Balance Due letters as needed. Reporting facility maintenance and repair service needs in a timely manner. Who are we? At the Affordable Housing Network, we are dedicated to providing affordable housing in our community by offering a wide variety of housing options and locations to call home in the Cedar Rapids area. We strive to develop healthy and vibrant housing communities by connecting our residents with services that meet the needs of a diverse population, including families with children, seniors, and people with disabilities. Qualifications & Program InformationWhat you need: You will need a High School diploma or GED and previous experience in a clerical, administrative or customer service related position.. Additional requirements include: Intermediate computer skills in a MS Office environment including Excel and Word Strong word processing and typing abilities Effective written and verbal communication skills Good reading and comprehensive skills Ability to prioritize workload and complete tasks in a timely manner

Responsibilities

The Tenant Relations Specialist will assist with asset and property management services, handling internal and external customer support and processing applications, including background checks and lease preparation. Key duties involve maintaining waitlists, coordinating apartment readiness, managing move-outs, conducting unit inspections, and monitoring tenant accounts and lease violations.