Tenant Services Associate at Hysan Development Company Limited

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Building Operations, Facilities Management, Complaint Handling, Emergency Response, Policy Execution, Contractor Monitoring, Shift Work, Cantonese Fluency, English Proficiency, Mandarin Competency

Industry

Real Estate

Description

Job Purpose Responsible for managing specified operational functions within the building in supporting the buildings overall operation. Key Responsibilities • Execute the day-to-day operation of assigned building management tasks (including carpark) and management services (including tenant services, building operations and building facilities) as to deliver first class services to all tenants.• Enforce landlord’s rights and statutory requirements as directed by the supervisor.• Monitor together with TS team on performance of contractors and the quality of workmanship for designated simple contractual works carried out in the building.• Work closely with Security and Technical teams to smoothen daily operations, marketing and company activities.• Deal with all complaints, requests and enquiries and issue complaint-handling forms/work orders to respective departments concerned according to line management instructions, support marketing activities and continuously strengthen relations with tenants.• Handle emergency situations as directed and ensure proper execution of emergency procedures established by the Company.• Execute company policies e.g. customer services, Safety, Health and Environmental policy as directed ensuring initiatives are effectively carried out.• Recommend improvements to superior on work processes.• Perform any other duties as assigned by the senior.• Properly maintain day to day building operation aspects. Skills, Qualifications and Experience Requirements • Form 5 or above.• At lease 1 year working experience in service industry and experience in property management is preferable.• Holder of Security Personnel Permit preferred.• Fluent in Cantonese and knowledge in English, competent in spoken English & Mandarin and written Chinese preferable.• Work on shift and call.• Excellent customer service attitude.

Responsibilities

The role is responsible for managing specified operational functions within the building, including day-to-day building management tasks, tenant services, and facilities management to deliver first-class services. This involves enforcing landlord rights, monitoring contractor performance, handling tenant requests and complaints, and executing emergency procedures.