Tenant Services Coordinator at adMare BioInnovations

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Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tenant Support, Engagement, Operational Coordination, Facilities Coordination, Safety Compliance, Strategic Projects, Administrative Support, Financial Support, Customer Service, Organizational Skills, Project Management, Resource Management, Bilingual Communication, Technical Support, Relationship Building, Event Coordination

Industry

Biotechnology Research

Description

We are seeking a proactive and resourceful Tenant Service Coordinator to join our Montreal team. Reporting directly to the Senior Director, Operations & Innovation Centers, this role is modeled after the successful support structure at our UBC location. As the first point of contact for tenants and visitors, you will play a key role in ensuring smooth day-to-day operations for adMare and resident companies, and will support strategic initiatives across the Innovation Center, encompassing both laboratory and office environments. Key Responsibilities: Tenant Support & Engagement * Serve as the primary point of contact for day-to-day requests and activities of resident companies. * Welcome and onboard new tenants. * Lead orientation programs for new staff members (resident companies and adMare). * Plan and coordinate onsite events, in collaboration with the Marketing and Communications team. * Serve as liaison between tenants and internal teams. * Serve as the main contact for work order management (tenant-related work orders). Operational & Facilities Coordination * Oversee all aspects of office operations, including access control (management of access cards and key inventories), audiovisual systems, office reconfiguration, and security procedures. * Facilitate space allocation and optimization, acting as the principal contact for work order management and office space booking software. * Liaise with building management for maintenance and repairs. * Collaborate with building management to ensure receiving dock procedures and material reception (in coordination with shipping and receiving). * Act as the backup for dock receiving (in coordination with shipping and receiving). * Provide technical support for laboratory operations, including infrastructure modifications and lab reconfiguration. * Maintain general oversight of shared laboratory equipment, ensuring timely repairs, maintenance, and adherence to standard operating procedures (SOPs). * Update key metrics and performance indicators for the Montreal Innovation Center, including maintenance of employee lists for resident companies and the Operations SOP database. Safety & Compliance * Actively participate in the Montreal Innovation Center safety committee to promote a secure and compliant working environment * Contribute to the coordination of emergency measures and response planning. * Maintain emergency procedures and coordinate chemical waste handling with building management. Strategic Projects * Engage in special projects, including construction initiatives, as assigned. * Contribute to continuous improvement initiatives. Administrative & Financial Support * Manage process to recharge tenants for services provided by and through adMare. * Perform additional duties as assigned. Experience and Qualifications: * A bachelor's degree in building operations, administration, or a related field is required; candidates with equivalent relevant experience may be considered as an alternative to formal education, on a year-for-year basis. Experience in the life sciences sector is considered an asset. * Demonstrated ability to build and maintain effective relationships with diverse stakeholders. * Exceptional organizational skills, with ability to prioritize and execute tasks efficiently. * Strong business acumen, with an understanding of the financial implications and scalability of operational programs. * Ability to manage urgent or ambiguous situations in dynamic and non-standard environments. * Commitment to delivering high-quality customer service. * Proficiency in Microsoft Office Suite. * Experience in resource management and project management is considered an asset. * Fluency in both English and French is required.

Responsibilities

The Tenant Services Coordinator will serve as the primary point of contact for tenant support and engagement, ensuring smooth day-to-day operations for resident companies. This role also involves overseeing office operations, safety compliance, and contributing to strategic projects.