Grand Realty & Management is a trusted real estate and property management company in Calgary, AB, dedicated to delivering professional, reliable, and client-focused services. We take pride in offering tailored solutions that meet the needs of property owners, tenants, and investors alike. With a strong reputation built on integrity, transparency, and care, we continue to grow and are now seeking a skilled professional to join our team.
The Opportunity
We are looking for a Tenant Support Call Agent to be the welcoming voice and first point of contact for tenants across our managed properties. This is a full-time, permanent position where you will play a vital role in ensuring tenant needs are met promptly, courteously, and efficiently. From handling inquiries and service requests to guiding tenants through processes and connecting them with the right departments, you will be an essential part of our tenant experience.
This role is ideal for someone who is patient, professional, and enjoys problem-solving while working in a dynamic and fast-paced environment. You will not only manage inbound calls but also act as a trusted support resource for tenants navigating rental or property-related concerns.

Key Responsibilities

• Answer inbound calls from tenants regarding maintenance, leasing, billing, and general inquiries.
• Document and process service requests, ensuring accurate details are forwarded to the appropriate department.
• Provide clear information to tenants on policies, procedures, and timelines.
• Handle escalations with empathy and professionalism, ensuring tenant satisfaction.
• Maintain detailed records of calls, interactions, and follow-ups in company systems.
• Collaborate with property managers, maintenance teams, and administrative staff to resolve issues quickly.
• Assist in outbound call campaigns when needed, such as appointment reminders or updates.
• Uphold Grand Realty & Management’s standards of professionalism, integrity, and customer care.

Qualifications

• Previous experience in customer service, call center, or tenant support roles preferred.
• Strong communication skills with a clear, professional telephone manner.
• Ability to listen actively, show empathy, and resolve concerns effectively.
• Strong organizational skills with attention to detail.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with property management software is an asset.
• Team-oriented mindset with the ability to work independently when required.

What We Offer

• A permanent, full-time position with long-term career potential.
• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact on tenant satisfaction and property management success.

How to Apply
If you are a motivated professional who enjoys helping people and thrives in a call-based environment, we would love to hear from you. Please submit your resume and a brief cover letter directly through Indeed, highlighting your experience and interest in this role.
Job Types: Full-time, Permanent
Pay: $48,985.24 per year

Benefits:

• Dental care
• Employee assistance program
• On-site parking
• Paid time off

Work Location: In perso

• Answer inbound calls from tenants regarding maintenance, leasing, billing, and general inquiries.
• Document and process service requests, ensuring accurate details are forwarded to the appropriate department.
• Provide clear information to tenants on policies, procedures, and timelines.
• Handle escalations with empathy and professionalism, ensuring tenant satisfaction.
• Maintain detailed records of calls, interactions, and follow-ups in company systems.
• Collaborate with property managers, maintenance teams, and administrative staff to resolve issues quickly.
• Assist in outbound call campaigns when needed, such as appointment reminders or updates.
• Uphold Grand Realty & Management’s standards of professionalism, integrity, and customer care