Terminal Manager at Swissport International AG

Pinkenba, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Ramp Operations, Safety Compliance, Continuous Improvement, Airline Partner Relations, Stakeholder Collaboration, Workplace Culture, Operational KPIs, On-Time Performance, Baggage Handling, Customer Satisfaction, OH&S Leadership, Risk Management, Decision-Making, Problem-Solving

Industry

Airlines and Aviation

Description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary As a Terminal Manager, you’ll lead and inspire a dedicated team to deliver exceptional ramp operations across Brisbane’s multi-terminal airport. Your leadership will ensure smooth day-to-day operations, where both employees and customers feel valued, supported, and recognised. With a focus on safety, compliance, and continuous improvement, you’ll drive operational excellence, champion efficiency, and ensure world-class service delivery for all Swissport’s airline partners. At Swissport, our values are at the heart of everything we do – Win as a Team, Show You Care, and Do the Right Thing. You’ll model these values to build a high-performing culture and achieve outstanding results. Your activities Lead, coach, and develop supervisory teams to deliver safe, compliant, and efficient ground handling services. Drive continuous improvement across service quality, safety, and operational performance. Act as a primary contact for airline partners, maintaining strong relationships and service alignment. Collaborate with internal stakeholders to ensure seamless operations across customer service and ramp functions. Foster a positive and inclusive workplace culture, free from bullying, discrimination, and harassment. Achieve operational KPIs including on-time performance, baggage handling, customer satisfaction, and compliance. Ensure safe working practices through proactive OH&S leadership and risk management. Your profile Proven leadership experience in aviation or a similar fast-paced operational environment. Strong background in ramp operations and supervisory functions. Excellent organisational, decision-making, and problem-solving skills. Sound knowledge of airline handling manuals, dangerous goods, and compliance requirements. Skilled in managing emergency response procedures and maintaining security standards. A collaborative leader who inspires, motivates, and develops teams to achieve excellence. Composed under pressure with strong attention to detail and a continuous improvement mindset. What we offer Permanent full-time position with competitive remuneration. On-site employee parking. Opportunities for career progression. Accrual of annual and personal leave. Comprehensive training and ongoing development. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply. Your activities

Responsibilities

The Terminal Manager will lead and coach supervisory teams to ensure safe, compliant, and efficient ground handling services across Brisbane's multi-terminal airport operations. This includes driving continuous improvement, acting as the primary contact for airline partners, and achieving operational KPIs related to performance and customer satisfaction.