Termination & Sign-Up Team Leader at Newham Candidate Experience Site

, , Namibia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

49056.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Skills, Housing Understanding, Tenure Knowledge, Legislation Awareness, Best Practice, Resident Engagement, Data Analysis, Process Improvement, Team Leadership, Communication, Stakeholder Management, System Development, Mobile Working, Induction Process Development, Viewings Management, Consultation Experience

Industry

Government Administration

Description

Termination & Sign-Up Team Leader Strategic Void Management £45,750 - £49,056 per annum, pro-rata JOB SHARE This position will manage the Termination & Sign-Up team comprised of three officers and reporting to the Head of Strategic Void Management. This role is not part of Resident Services, Housing Liaison Team, the job description at this current time just shares the same name as a position in that structure. This team is part of Housing Property Services and not Tenancy Services. The role will manage the team responsible for delivering the sign-up process of new and existing tenants to HRA properties and other accommodation where housing has an invested interest, this will also include HRA properties being used as temporary accommodation. Sign-Ups are key to managing and sustaining tenancies therefore this role will be expected to develop, improve and adapt the current induction process to meet the council’s needs and expectations of tenants. The Termination and Sign-Up Team Leader is also responsible for tenancy terminations where there is clear and obvious vacant possession and as team leader you will be expected to manage this process which will including analysing data from other areas such as benefits, gas team, CTAX and liaising with Housing Liaison Team. The team has also started to conduct pre-termination visits this is an old procedure which has reinstated, and the Termination and Sign-Up team Leader will have the responsibility to refreshing this process. Accompanied and virtual viewings are critical part of the void process, and the role will manage the scheduling of the officers carrying out in person viewing and in the case of the virtual viewings monitor and manage the relationship between LBN and the virtual viewing company. The termination and Sign-Up Team Leader will also be responsible for manging NEC updating and developing new process and procedures to monitor void performance, this will include leading on system development and mobile working. While the post will lead the team however the expectation is that the team leader will also carry out sign-ups, tenancy terminations and viewings as part of their day-to-day role. The post is based at Bridge Road Depot and is not a hybrid role with the post holder being to attend the office with some visiting and stakeholder meetings from time to time. The candidate should have management skills and ideally a background in housing understanding tenure, legislation, best practice, and the current issues relating to resident engagement. It would advantageous for the candidate to have knowledge of LBN’s housing stock, voids, decants and allocations procedures with some experience in resident involvement/consultation being beneficial. Please view JD here Closing date: 9th of February 2026 IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance. Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn. The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Responsibilities

The Termination & Sign-Up Team Leader will manage a team responsible for the sign-up process of new and existing tenants, as well as tenancy terminations. The role includes developing and improving the induction process and managing data analysis related to tenancy management.