SUMMARY:

The Territorial Office Manager is a hands-on leader responsible for overseeing the daily operations of multiple clinical offices within their assigned territory. This role involves a blend of leadership, clinical support, and administrative duties. The Territorial Office Manager ensures efficient patient care delivery, staff management, and regulatory compliance, while fostering a positive and collaborative work environment.

QUALIFICATIONS:

• Education: High School Diploma or equivalent
• Experience: 3+ years of dermatology experience in a medical setting, prior supervisory experience preferred
• Skills:
• Thorough knowledge of medical terminology and billing coding (CPT and ICD-10)
• Strong leadership, organization, and communication skills
• Clinical skills and understanding of health promotion and maintenance.
• Knowledge of HIPAA and OSHA guidelines

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leadership and Oversight:
• Supervise and mentor Lead Medical Assistants and Lead Front Office staff.
• Manage staff schedules, address call-ins/late arrivals, and provide coverage as needed.
• Oversee staff training and development.
• Visit each location regularly to provide support and communication.
• Assist in setting up new locations.
• Clinical Support:
• Review patient charts to ensure timely notification of pathology and lab results.
• Monitor provider charting completion and communicate with the Clinical Director as needed.
• Adhere to the General Dermatology Medical Assistant job description.
• Operational Management:
• Manage supply orders for instruments and medical supplies.
• Promote and oversee efficient patient care delivery.
• Implement production, quality, and customer service standards.
• Ensure adherence to staff policies and procedures.
• Maintain a safe and clean working environment.
• Verify equipment functionality and request repairs.
  Supervisory Responsibilities: Yes (Lead Medical Assistants, Lead Front Office Staff, and others)

ADDITIONAL DUTIES AND COVERAGE:

This job description is not exhaustive, and other duties may be assigned as needed. At times, you may be required to assist in other offices or departments based on the needs of the organization. Reasonable notice will be provided prior to such requests, and your cooperation and flexibility are essential to ensuring the smooth operation of our team