WHO ARE WE?

Foodhub is a highly successful global tech company providing Online Ordering and POS systems to the restaurant and takeaway industry. With over 30,000 clients across Australia, New Zealand, the UK, Ireland, USA, and beyond — our mission is to help hospitality businesses thrive through innovative, commission-free technology.
We offer a comprehensive suite of solutions, including branded web and mobile ordering, 3rd party order aggregation and dispatch, full POS hardware/software systems, self-service kiosks, and modular white-label tools — all designed to streamline operations, increase orders, and enhance the customer experience.

THE OPPORTUNITY

We’re looking for a Field Support/ Territory Growth Specialist to work hands-on with our hospitality clients. You’ll be the go-to person for resolving tech issues, up-selling, optimising system use, and supporting on-boarding.

• On-site technical support: Visit existing clients to troubleshoot and resolve issues with POS hardware, tablets, kiosks, printers, and other integrated systems.
• Remote assistance: Use phone, email, or remote tools to diagnose problems and provide quick resolutions to keep clients running smoothly.
• Training and education: Deliver tailored training to new and existing users — from front-of-house staff to business owners — ensuring they understand and utilise all features from our services.
• Client on-boarding: Assist with system setup, hardware installation, configuration, and go-live support for new clients.
• Relationship management: Build rapport with clients, understand their operations, and provide ongoing support and advice to optimise their use of our services.
• Up-selling and product recommendations: Identify client needs and suggest relevant add-ons or upgrades from our product range (e.g. kiosks, digital ordering, marketing tools).
• Feedback and reporting: Document support visits and report common issues, customer feedback, or product insights to internal teams.
• Collaboration: Work closely with our sales, new business, tech, project, and product teams to ensure smooth implementation and continuous improvement.