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Territory Manager-Customer Care at Mahindra & Mahindra Limited

Gwalior, Madhya Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Sensitivity, Consumer Focus, Customer Relationship Management, Customer Support, Manpower Management, Dealer Relationship Management, Negotiation, Training & Development, Revenue Generation, SAP, Service Planning, Service Readiness Assessment, Team Building, Territory Coverage Optimization, Warranty Management

Industry

Motor Vehicle Manufacturing

Description

Responsibilities & Key Deliverables Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, facultyPreferred Industries AutomobileTractorEducation Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in AgricultureGeneral Experience 4-7 years of ExperienceCritical Experience System Generated Core Skills Communication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService ManagementSystem Generated Secondary Skills

Responsibilities

The Territory Manager-Customer Care is responsible for providing inputs to the product development team to enhance serviceability and maintainability. This role also involves ensuring system readiness for parts before the launch of new products and developing literature for existing products.