Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Territory Manager-Customer Care at Mahindra & Mahindra Limited

Delhi, , India -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Relationship Management (CRM), Customer Support, Manpower Management, Dealer Relationship Management, Negotiation, Training & Development, Revenue Generation, SAP, Service Planning, Service Readiness Assessment, Team Building, Territory Coverage Optimization, Warranty Management, Designing Customer Experience, Service Quality

Industry

Motor Vehicle Manufacturing

Description

Responsibilities & Key Deliverables Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, facultyPreferred Industries AutomobileTractorEducation Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in AgricultureGeneral Experience 4-7 years of ExperienceCritical Experience System Generated Core Skills Communication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService ManagementSystem Generated Secondary Skills

Responsibilities

The role involves improving product serviceability and maintainability during the proto-stage and ensuring system readiness for parts before product launches. Key duties include developing service literature, designing special service tools, and enabling technical training for the MEC team.