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Territory Manager Telecom Service at Mahindra & Mahindra Limited

Vijayawada, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Claims Management, Technical Training, Parts Revenue Improvement, Dealer Support, Customer Satisfaction, Technical Support, Feedback Collection, Stock Monitoring, Cost Reduction, Process Implementation, Planning, Coordination, Problem Solving, Communication, Automobile Industry Knowledge, Service Management

Industry

Motor Vehicle Manufacturing

Description

Responsibilities & Key Deliverables 1) Implementation of various systems and process (as per the CI** Standards) in all the overseas dealerships – to have smooth functioning of dealerships – by rigorous planning and follow up. 2) Reduce the cost of warranty claims to improve the profitability of the business by taking new initiatives and effective administration of warranty claims (by providing immediate solution to the dealer/distributor – this will also help in achieving customer satisfaction) 3) Coordination for Technical Training for dealers to improve “Fix it right first time” rate by consulting MILE, Igatpuri. 4) Review and monitor the parts stock at dealer’s end to improve Parts Revenue by guiding dealers on stocking of original spare parts. 5) Address product issues that dealer may have – to achieve dealer satisfaction – by providing technical support in shortest time. 6) Interact with the Technical Team on regular basis for achieving improvements in product by providing a feedback (obtained from field). 1) Sales Volume – impacted by – availability of parts, processing of warranty claims, dealer training 2) Dealer Satisfaction Index – support provided to the dealer in the form of trainings, technical support, service 3) Customer Satisfaction Index – provide tech support to the end customers, CSR activities. 4) Parts Revenue – providing guidance to dealers on stocking of parts and tracking regular consumption.Experience 2/3 yrs. in automobile (service) 4/5 yrs. of experience if diploma holderIndustry Preferred Qualifications B.E (Auto/Mech)/ Diploma in Automobile EnggGeneral Requirements

Responsibilities

The Territory Manager will implement systems and processes in overseas dealerships to ensure smooth operations and reduce warranty claims costs. They will also provide technical training and support to dealers to enhance customer satisfaction and improve parts revenue.