Territory Service Quality Expert at Globe Group

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Planning, Scheduling, Risk Management, Stakeholder Management, Technical Assessment, Event Management, Budget Management, Engineering Design, Implementation, Testing, Monitoring, Performance Reporting, Vendor Management, Complaint Management, New Technology Support

Industry

Telecommunications

Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Territory Service Quality Expert which would handle and Ensure end-to-end network solutions and readiness in time for all Globe and non-Globe sponsored events (client or partners event, etc) harnessing proficiencies in PM methodologies and strong capabilities in planning, scheduling, and risk management capabilities. TSQA Events Project Management ● Ensure end-to-end network solutions and readiness in time for all Globe and non-Globe sponsored events (client or partners event, etc) harnessing proficiencies in PM methodologies and strong capabilities in planning, scheduling, and risk management capabilities. ● Manage & lead average of 300 Territory events per year, in 2024 including the highly acknowledged New Year’s Eve Event of T4, a simultaneous NYE countdown in BGC, Makati, and MOA. ● Support the Territory in consolidating the events’ cost calculation and managing the events’ execution within the approved budget. ● Provide assessment on events do-ability timeline via-a-vis stakeholders and proponents’ expectation, anchored on technical assessment of solutions from various Territory planners and engineers. ● Manage various stakeholders and Globe Business proponents (Marketing, B2B, Corpcomm, HR, NTG, etc) to secure events technical requirements and facilitate the planning, engineering design, implementation, testing/validation, monitoring, and post-event performance reporting of technical requirements for events. This includes ad hoc support for OWO, mitigation, new technologies and complaints management/solutioning ● Manage external individuals and entities for compliance to technical and admin requirements to support special and cyclic events, OWO, complaints mitigation & new technology support (vendors, venue admin, TowerCo & other pertinent entities), aligning to Territory resources. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

Responsibilities

The Territory Service Quality Expert will ensure end-to-end network solutions and readiness for all Globe and non-Globe sponsored events. This role involves managing an average of 300 territory events per year, including high-profile events like the New Year’s Eve Event.