JOB SUMMARY

BNC, Alberta’s largest independent chemical solutions provider is looking for a dedicated, career oriented, customer focused individual to fill the role of Territory Service Representative. This role involves regular, and emergency service calls for a wide variety of commercial dishwashing and chemical dispensing systems.

EDUCATION AND EXPERIENCE

• Accredited high school diploma, trade school or GED.
• Preference will be given to those candidates with experience in a mechanical serv roll with related customer support
• Related experience in repair and maintenance.
• Clean drivers abstract.

ESSENTIAL SKILLS

• Mechanical aptitude.
• Good diagnostic skills.
• Proficient with hand tools and electrical test equipment.
• Basic electrical knowledge.
• Ability to problem solve both mechanical and customer related.
• Ability to learn new technology and repair and service procedures.

OTHER SKILLS AND ABILITIES

• Strong interpersonal skills.
• goal and detail oriented.
• ability to work with little or no supervision.
• willingness to learn new skills.
• Professional appearance and demeanor.
• Ability to find and develop new customers.
• Desire to learn and share new ideas.
• Ability to work out of town for up to one week at a time.

• Regular scheduled site visits with customers to ensure proper function of commercial dishwashers and chemical dispensing equipment.
• Preform needed repairs and preventative maintenance of equipment.
• Inventory and order of chemical product for customers ensuring proper levels are maintained.
• Effectively communicate with customers any issues arising during service visit both in person and through written service reports.
• Manage territory routes according to established schedule, including number of stops per day/week.
• provide effective administration of customer orders, inventory and invoice collection as needed.
• Build and maintain a positive customer relationship through timely, effective communications.
• Provide special and emergency service in a timely fashion to ensure maximum service and customer satisfaction.
• Maintain a positive, professional attitude at all times when dealing with customers and staff.
• Prospect for new clients and expand our presence within the hospitality, commercial and industrial sectors.