Territory Technical Representative - Southern Minnesota at CLAAS

, , United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Mechanical Aptitude, Agricultural Equipment, Diagnostic Tools, Communication Skills, Interpersonal Skills, Training, Warranty Claims Processing, Problem Solving, Customer Service, Field Support, Technical Reporting, Software Tools, Product Improvement, Inspection Skills, Travel

Industry

Machinery Manufacturing

Description

Company: CLAAS of America Inc. Location: Field Employees Start Date: 01/19/2026 Professional Level: Professionals Key Area: After Sales MUST BE ELIGIBLE TO WORK IN THE U.S. IDEAL LOCATION FOR THIS ROLE: WITHIN 1 HOUR OF ALBERT LEE, MN CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields. Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story! Your role on our team: The Territory Technical Representative (TTR) provides in-field technical support to dealer service personnel and directly assists in the on-going development of dealer’s ability to service and support CLAAS products. The position utilizes a strong mechanical aptitude plus CLAAS machine functional and operational knowledge, the TTR properly determines CLAAS participation in machine issue events as well as the support and management of technical issue resolution by the Technical Group. The position promotes the development of the CLAAS Brand with dealers, customers, and other CLAAS Employees. • Provides technical and service support for CLAAS products at the dealer location or customer site within the assigned territory.• Regularly prepares and presents detailed technical reports of product performance and reliability issues to the Regional Technical Manager (RTM) and Technical Support Center (TSC).• Investigates dealer service concerns and effectively identifies resolutions within the assigned territory.• Trains and provides support to dealer personnel on E-Service functions and other software tools (Partner.net, WEBTIC, WEBSI, etc.).• Reviews, processes, and audits warranty claims for the dealers on regular basis and in a timely manner; conduct visual inspections of warranty returned parts at dealer locations and determine CLAAS disposition on warranty parts returns; resolves “out of warranty” issues with goodwill authorizations as directed by RTM. Processes claims up to a maximum cost amount set by Director – Service.• Assists with completion of Product Improvement Programs and Campaigns as requested within the assigned territory.• Assists in training for dealer service technicians, both at dealer locations and at company training locations.• Schedules dealer and customer visits as needed and directed by the technical needs of the Region Technical Manager. • Reports customer and dealer visits and territory activity on a regularly scheduled basis.• Promotes and cultivates the service and business through all channels. Note: This position includes extensive domestic and occasional international travel by auto and air (during harvest, expect 80-100%); valid driver’s license with an acceptable driving history & passport is required.Your profile: • Bachelors’ Degree with emphasis in a technical and/or business field or related experience – Agricultural based study, a plus, or equivalent experience.• 2-4 years’ related work experience, preferred.• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.• Excellent technical communication skills in both written & oral form with excellent interpersonal skills.• Proficient in the use of diagnostic tools (Elec. & Hyd.), including computer based tools.• Proficient computer use in MS Windows & main frame computer systems, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.Full-time Benefits Package Include: Premium free health, vision, short-term disability, and long-term disability; Competitive rate dental plans; Competitive paid time off; 401(k) with a generous company match; Retirement Readiness Program; Company-Paid Life Insurance; Flexible Spending Accounts; Dependent Care Resources Program; Tuition Reimbursement; Employee Assistance Program, including mental health; Wellness Programs including weight loss, diabetes management, and high blood pressure management; Legal & Financial Services; Fun & Safe Environment We look forward to your application. Your contact from our CLAAS Recruiting Team Michelle Schefcik CLAAS of America Inc. michelle.schefcik@claas.com Here you can gain exciting insights into the international working world of our family-owned company: Instagram | LinkedIn

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Responsibilities

The Territory Technical Representative provides in-field technical support to dealer service personnel and assists in the ongoing development of dealers' ability to service CLAAS products. This role includes training dealer personnel, investigating service concerns, and promoting the CLAAS brand.