Test Administrator (Austin, TX) at Pearson PlcWestminster

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

18.0

Posted On

19 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Exam Proctoring, Invigilation, Technical Troubleshooting, Microsoft Word, Microsoft Excel, Microsoft Outlook, Candidate Verification, Policy Compliance

Industry

Education

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson VUE offers a great environment to start or grow your career, we are now hiring for a benefits eligible- part time Test Administrator to join our team in AUSTIN, TX- (Primary work location: 12345 N Lamar Ste. 270 Austin TX, 78753. Secondary work location: 505 E huntland Drive. Ste 330, Austin TX, 78752). Starting pay is $18.00 per hour. This position benefits eligible effective on your hire date. For more information, visit https://pearsonbenefitsus.com/new-employees/. · Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits. · Paid holidays, vacation, sick and personal days per the NCS Pearson policies. · 401(k) Retirement Plan with employer match. · Employee Stock Purchase Plan (bi-annual enrollment). · Tuition Reimbursement. · Company-paid life insurance and business travel insurance benefits. Responsibilities The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to: · Comply with all testing procedures and strictly adhere to company policies using careful judgment · Check in testing candidates, verify identification, and explain the exam process · Proctor / invigilate candidates while testing · Troubleshoot with internal departments to fix technical issues · Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination · Other duties as assigned- Schedule Requirements Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 8:30pm and about 2-3 Saturdays per month. Sunday shifts would be rare, but a possibility if the need arises for private testing. In addition- site may be open, rarely, until 10:30pm. Normal site hours are 7am- 6pm, or 7am - 8pm. Candidate must be open to flexible scheduling-shifts are divided into morning and afternoon shifts. This is strictly a part-time position and will remain as such, 16-24 hours per week (average 20 hours), with an expectation to work more hours if needed. Must work at least 2 Saturdays per month- possibly more depending on schedule and time of year. Schedules are available at least 2 weeks in advance. Qualifications ● High school diploma or equivalent is required. ● Minimum of 1 year customer service experience is preferred. ● Experience proctoring or invigilating exams is highly preferred. ● Must be flexible in work hours and days. ● Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook). ● Must be able to sit for long periods of time and also escort candidates to and from testing room. ● Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation. ● Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance. #LI-GA1 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

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Responsibilities

The Test Administrator ensures secure exam delivery and provides superior customer service to candidates. Responsibilities include verifying identification, proctoring exams, troubleshooting technical issues, and performing light housekeeping.