Test Administrator at Pearson
Singapore, , Singapore -
Full Time


Start Date

Immediate

Expiry Date

20 Sep, 25

Salary

0.0

Posted On

21 Jun, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service Skills, Office Equipment, Ethics, Management Skills, Communication Skills

Industry

Information Technology/IT

Description

The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).

EDUCATION AND EXPERIENCE:

  • One year customer service experience required
  • Exposure in a testing environment strongly preferred
  • Experience with Microsoft Office and Windows applications required

SKILLS, KNOWLEDGE AND ABILITIES:

  • Customer service skills required
  • Strong written and oral communication skills
  • Ability to communication both technical and functional
  • Ability to work independently
  • Effective time management skills
  • Ability to handle a reasonable amount of stress
  • Strong attention to detail
  • Problem solving skills
  • Alertness and courage
  • Ethics and trust
  • Knowledge in operating a computer, fax, and other office equipment
Responsibilities
  • Operational Administration
  • Assure equipment is operational and test stations are free of extraneous materials
  • Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
  • Communicate and work with VSS technical support to investigate and fix technical issues
  • Test Center cleaning if applicable
  • Customer Service
  • Review test roster and prepare accordingly for candidates including special accommodation preparation
  • Check in candidates and verify identifications
  • Explain the test process briefly
  • Help candidates to place all personal belongings in a personal locker
  • Escort examinee to assigned test station
  • Help the examinee begin the tutorial/test
  • Answer any questions before the timed portion of the test begins
  • Monitor examinees
  • Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
  • Print the test results after the candidate completes the test
  • Quality Assurance and Continuous Improvement
  • Ensure the adherence to the Pearson Professional Center quality and security measures
  • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
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