Test Administrator at Pearson PlcWestminster

Kamloops, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

20.75

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Exam Administration, Microsoft Office Suite, Windows Applications, Staff Scheduling, Training and Coaching, Security Compliance, Technical Troubleshooting, Communication Skills

Industry

Education

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government, and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Temporary Part-time Lead Test Administrator to join our team based in Kamloops, BC Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Responsibilities Pearson VUE is seeking a Temporary part-time Lead Test Administrator for our Kamloops, BC location. SCHEDULE REQUIREMENTS: * Our ideal candidate demonstrates flexibility and teamwork. * Available and willing to travel to other locations. This is strictly a part-time position and will remain as such. * Ability to work 10 to 18 hours per week with an expectation to work more hours as needed. * Employees must be available to work various shifts between the hours of 6:30 am to 7 pm various shifts as scheduled, any day Monday through Friday. Saturday hours are 6:30 am to 7 pm. Starting pay is $20.75/hr. The Lead Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. * Performs on-time site opening and closing procedures. * Understands all testing procedures. * Checks in examinees verifies identification and explains the exam process. * Monitor examinees while testing. * Maintains a secure testing environment. * Communicates with internal technical support to investigate and fix technical issues. * Strictly adheres to company policies using careful judgment. * Responsible for maintaining a professional and clean testing center with light housekeeping duties. * Arrive on time for all scheduled shifts. * Other duties as assigned: * In addition, the Lead Test Administrator is responsible for administrating all aspects of testing operations and providing team leadership to ensure the adherence to strict operational policies of the examination processes and security measures. * Submit draft of staffing schedule to Manager * Assist with screening Test Administrator job applicants. * Assist with training and coaching to new hires. * Serve as the contact point for building management. Qualifications - External * One year plus of customer service experience preferred. * A high school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred. * Previous team lead/supervisory experience and testing environment experience preferred. * Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction. * Must be flexible in work hours and days. * Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress. * Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email * Ability to operate a computer, fax, and telephone. * Ability to lift to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop & lift from a stooped position. * Must be able to work in a quiet, focused environment and hear spoken words in soft voices * Ability to see names clearly on id cards and the computer screen. Must be able to see small details at a distance.

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Responsibilities

The Lead Test Administrator ensures secure exam delivery and superior customer service while managing site opening and closing procedures. They are also responsible for team leadership, including staffing schedules, training new hires, and maintaining operational security.