Test Administrator (Perth, Western Australia) (23160) at Pearson

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

37.13

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Teamwork, Compliance, Identification Verification, Exam Procedures Explanation, Proctoring, Invigilation, Technical Troubleshooting, Issue Escalation, Housekeeping, Microsoft Office, Detail Oriented, Communication Skills, Problem Solving, Customer Focus, Ethics

Industry

education

Description

Pearson VUE (www.pearsonvue.com [http://www.pearsonvue.com/]) is the global leader in delivering high stake exams to professionals and industries through their worldwide network of test centers and partnerships. Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers. It also helps prepare testing candidates with courseware, scenario-based labs, practice tests, and more. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Casual Test Administrator to join our team at 1 William Street, Perth. Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday). Our operating hours is between 7am and 11pm. We offer an attractive pay rate of $37.13per hour. Candidate must be open to flexible to work range of shift in the morning and evening. This is strictly a Casual position and will remain as such. As a Test Administrator you’ll be responsible for; * providing an exceptional customer service and a secure exam delivery environment. * complying with all testing procedures and strictly adhere to company policies * Checking and verifying candidate’s identification against test registration; and helping them to set up for test * explaining the exam procedures and proctoring / invigilating candidates while testing * Troubleshooting with internal departments to fix any technical issues * Escalating any policy breaches immediate to relevant business personnel * Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Schedule * Other ad hoc duties as directed To be successful in the position you’ll have; * A High school diploma or equivalent is required * Minimum of 1 year customer service experience is preferred * Experience proctoring or invigilating exams is highly desirable * Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook) * Must be able to sit for long periods of time and be able to bend and lift to 20 lbs with independently * Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance Core Competencies * Detail Oriented * Communication Skills * Problem Solving * Customer Focus * Ethics and Value Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Responsibilities

The Test Administrator is responsible for providing exceptional customer service and maintaining a secure exam delivery environment by strictly adhering to all testing procedures and company policies. Key duties include verifying candidate identification, explaining exam procedures, proctoring/invigilating, troubleshooting technical issues, escalating policy breaches, and completing light housekeeping tasks.