Investigate customer-reported bugs, technical issues, and product incidents from initial report through final resolution.
Reproduce reported issues, identify potential root causes, and gather the technical and business context required for effective investigation.
Analyze application logs, API requests and responses, database records, historical support tickets, documentation, and previous incidents to understand product behavior.
Collaborate closely with QA engineers, developers, Business Analysts, and other stakeholders to gather missing information and move issues toward resolution.
Responsibilities
Investigate customer-reported bugs, technical issues, and product incidents from initial report through final resolution.
Reproduce reported issues, identify potential root causes, and gather the technical and business context required for effective investigation.
Analyze application logs, API requests and responses, database records, historical support tickets, documentation, and previous incidents to understand product behavior.
Collaborate closely with QA engineers, developers, Business Analysts, and other stakeholders to gather missing information and move issues toward resolution.
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