About the Role

We are seeking an experienced Senior Business Analyst to support a customer experience transformation initiative, working across business processes, technology and operational improvement.

You will work with a broad range of business and technology stakeholders to understand current-state processes, identify pain points and improvement opportunities, and help design practical future-state solutions that improve both customer and operational outcomes.

Key responsibilities will include:

• Map and analyse current-state processes and customer journeys.
• Design future-state processes and identify opportunities for improvement.
• Facilitate workshops with business, technology and operational stakeholders.
• Gather, analyse and translate business requirements into practical solutions.
• Identify process gaps, inefficiencies and opportunities for simplification.
• Support technology-enabled process improvement and automation initiatives.
• Develop clear process documentation, requirements and supporting artefacts.
• Work across multidisciplinary teams to support the delivery and embedding of change.

About You

You will be an experienced Business Analyst with a strong background in process improvement and transformation within banking or financial services.

You will bring:

• Strong Senior Business Analyst experience within complex transformation environments.
• Experience working across customer experience or customer-focused transformation.
• Strong process mapping, analysis and future-state design capability.
• Experience bridging business requirements with technology solutions.
• Strong workshop facilitation and stakeholder management skills.
• Exposure to operational process improvement and transformation.
• Lean Six Sigma, BPMN or similar process improvement experience highly regarded.
• Banking or broader financial services experience preferred.

The Benefits

• Initial 6-month contract
• Melbourne-based opportunity - Hybrid working arrangements
• CBD office close to public transport
• Work on a customer-focused transformation within a major financial services environment.
• Broad exposure across customer experience, process improvement and technology change.

About the Role

We are seeking an experienced Senior Business Analyst to support a customer experience transformation initiative, working across business processes, technology and operational improvement.

You will work with a broad range of business and technology stakeholders to understand current-state processes, identify pain points and improvement opportunities, and help design practical future-state solutions that improve both customer and operational outcomes.

Key responsibilities will include:

• Map and analyse current-state processes and customer journeys.
• Design future-state processes and identify opportunities for improvement.
• Facilitate workshops with business, technology and operational stakeholders.
• Gather, analyse and translate business requirements into practical solutions.
• Identify process gaps, inefficiencies and opportunities for simplification.
• Support technology-enabled process improvement and automation initiatives.
• Develop clear process documentation, requirements and supporting artefacts.
• Work across multidisciplinary teams to support the delivery and embedding of change.

About You

You will be an experienced Business Analyst with a strong background in process improvement and transformation within banking or financial services.

You will bring:

• Strong Senior Business Analyst experience within complex transformation environments.
• Experience working across customer experience or customer-focused transformation.
• Strong process mapping, analysis and future-state design capability.
• Experience bridging business requirements with technology solutions.
• Strong workshop facilitation and stakeholder management skills.
• Exposure to operational process improvement and transformation.
• Lean Six Sigma, BPMN or similar process improvement experience highly regarded.
• Banking or broader financial services experience preferred.

The Benefits

• Initial 6-month contract
• Melbourne-based opportunity - Hybrid working arrangements
• CBD office close to public transport
• Work on a customer-focused transformation within a major financial services environment.
• Broad exposure across customer experience, process improvement and technology change.