Test Center Administrator (Guangdong, China) at Pearson PlcWestminster

Guangzhou, Guangdong, China -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

45.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, English Fluency, Chinese Fluency, Exam Invigilation, Attention To Detail, PC Literacy, Conflict Resolution, Policy Compliance

Industry

Education

Description

Pearson VUE (www.pearsonvue.com [http://www.pearsonvue.com/]) is the global leader in computer-based testing delivering exams through the worlds most comprehensive and secure network of test centres in more than 180 countries. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Administrator to join our team based in Guangzhou. Working Arrangements * Initially a 12 month casual role * Working hours are not fixed and will vary, Monday - Sunday 7:00am-11:00pm depending on test centres. * Required to work a variety of days and shifts. We will endeavour to let you know your work pattern 2 - 4 weeks in advance. * Flexible approach to working is essential as opening hours can vary according to business need * Hourly Rate – CNY40-45 per hour Role To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates. Key Responsibilities * Provide a high level of customer service * Prepare equipment and test environment per company procedures to deliver testing * Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures * Explain the test process to candidates and deal with other queries as required * Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard Experience * Fluent in communicating in English, both verbal and written, as well as Chinese. * Good face-to-face communication skills with experience in a customer facing role * Ability to work with procedures and policy * Strong attention to detail * PC literate * Ability to deal with conflict and work under pressure Pearson VUE（www.pearsonvue.com）是基于计算机测试方法提供考试的全球领导者，在全球180多个国家设有最全面，最安全的专业考试中心。 Pearson VUE提供了良好的职场工作环境，目前广州专业考试中心团队正在招聘数名考试行政人员。工作需求状态： • 为期12个月的兼职工作。 • 工作时间是排班制、需轮班，周一至周日上午7:00至下午11:00，取决于不同的考试中心。 • 轮班工作会提前2至4周告知您的工作时间和班次。 • 营业时间可能因业务需求而异，须能配合弹性上班。 • 工作时薪人民币40-45 每小时。工作职责: 执行考试中的管理和监考;包括理解、遵守和执行所有考试流程的政策和程序。对考生展现并提供高水平的客服态度。主要工作项目: • 提供高水平的客户服务。 • 按照公司规定做好执行考试前应有的准备工作。 • 根据Pearson VUE和客户规定的程序报到考生（包括证件的验证）。 •向考生解释考场规则、过程、及处理其他相关查询。 •确保考试进行中的完整性和安全性，维护考试监控的标准。工作要求条件: • 流利的中、英文能力，包括听、说、读、写中等以上。 • 良好的沟通技巧、能力，具有客服工作经验尤佳。 • 能够彻底遵守公司的政策和程序。 • 工作细心、认真。 • 熟悉电脑操作。 • 抗压性强。

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Responsibilities

Perform the administration and invigilation of computer-based exams while ensuring strict adherence to security policies. Provide high-level customer service to candidates, including identity verification and process explanation.