Test Center Administrator at Pearson

Ahmedabad, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Written Communication Skills, Oral Communication Skills, Technical Communication, Independent Work, Time Management, Stress Management, Attention to Detail, Problem Solving, Alertness, Courage, Ethics, Trust, Computer Operation, Office Equipment Operation

Industry

education

Description

REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience: • 6 months customer service experience required • Exposure in a testing environment strongly preferred • Experience with Microsoft Office and Windows applications required Skills, Knowledge and Abilities: • Customer service skills required • Strong written and oral communication skills • Ability to communication both technical and functional • Ability to work independently • Effective time management skills • Ability to handle a reasonable amount of stress • Strong attention to detail • Problem solving skills • Alertness and courage • Ethics and trust • Knowledge in operating a computer, fax, and other office equipment Other (license/certification): • Annual Pearson Professional Centers certification for Test Administrator required • Must pass re-certification annuall PRIMARY RESPONSIBILITIES 1. Operational Administration • Assure equipment is operational and test stations are free of extraneous materials • Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically • Communicate and work with VSS technical support to investigate and fix technical issues • Test Center cleaning if applicable 2. Customer Service • Review test roster and prepare accordingly for candidates including special accommodation preparation • Check in candidates and verify identifications • Explain the test process briefly • Help candidates to place all personal belongings in a personal locker • Escort examinee to assigned test station • Help the examinee begin the tutorial/test • Answer any questions before the timed portion of the test begins • Monitor examinees • Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself • Print the test results after the candidate completes the test 3. Quality Assurance and Continuous Improvement • Ensure the adherence to the Pearson Professional Center quality and security measures • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared WORK ENVIRONMENT AND CONDITIONS Physical requirements: • Be comfortable to work in a quiet testing environment • Be flexible in work hour

Responsibilities

The Test Center Administrator is responsible for operational administration, customer service, and quality assurance within the testing environment. This includes ensuring equipment functionality, assisting candidates during the testing process, and maintaining adherence to quality and security measures.