Pearson is the world’s leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning. Pearson provides a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential. Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centres in more than 175 countries. Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres, which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests, which require a variety of approaches for both test type and method of delivery. The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.

ESSENTIAL EXPERIENCE & QUALIFICATIONS

• Experience in a customer facing role.
• Experience of coordinating and administering activities of a team
• Strong administration and reporting skills
• Able to function as a representative and professional contact point for internal and external stakeholders.
• Exceptional customer service skills
• Strong communication skills both written and verbal, in both technical and functional areas
• Able to work independently as well as part of a team
• Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
• Strong attention to detail and organisational skills are required
• Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
• PC literate, comfortable with the use of a full range Microsoft Office and Windows applications

DESIRABLE EXPERIENCE & QUALIFICATIONS

• Experience in a testing environment.
  1177079
  Job: Test Center Operations
  Job Family: LEARNING\&\CONTENT_DELIVERY
  Organization: Assessment & Qualifications
  Schedule: FULL_TIME
  Workplace Type: On-site
  Req ID: 20515

• Act as Line manager for all test centre staff regarding employee relations, training & development, absence management and performance management
• Support the Regional Manager in recruitment issues and conduct staff interviews as required.
• Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required.
• Maintain and update local site administration and documentation.
• Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.
• Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.
• Create draft site staffing schedules, and collect test centre time keeping records, for communication to the Regional Manager
• Create and send other reports and information as requested by the Regional Manager
• Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., and escalate issues to the Regional Manager as appropriate.
• Verify correct staffing levels are maintained according to plan and notify the Regional Manager of any and all staffing issues.
• Oversee overall day-to-day operation of the PPC, and co-ordinate activities and instructions from Regional Managers and other Test Centre Management
• Monitor supplies inventory, and order inventory when applicable within budget guidelines.
• All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
• All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint
• Professional understanding of the business requirement, KPI aware and excellent standards.