Test Day Coordinator Abuja at British Council

Abuja, Federal Capital Territory, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

12431334.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Exam Delivery, Customer Service, Risk Management, Compliance, Communication, Team Management, Problem Solving, Training, Organization, Performance Monitoring, Incident Handling, Continuous Improvement, Resource Management, Time Management, English Proficiency, Operational Management

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Advert: Test Day Coordinator in Abuja, Nigeria The British Council is recruiting a Test Day Coordinator in Abuja, Nigeria. This role is responsible for ensuring effective and efficient exam delivery, managing venue supervisors, and resolving risks or issues that arise during the test process. You will serve as the main point of contact for venues and test day supervisors, coordinating all aspects of exam preparation, candidate communication, and post-test activities. Close collaboration with operations and customer service teams is essential to guarantee seamless exam experiences and prompt issue resolution. As Test Day Coordinator, you will plan for upcoming test days, organize resources, monitor performance, and ensure exam materials are securely received and stored. You will support the selection and management of venue staff, oversee candidate inquiries, and handle any incidents or complaints that may occur. Your role also involves supporting continuous improvement in service delivery, maintaining compliance with security and risk management protocols, and reporting on operational activity to assist with business decisions. The ideal candidate has a bachelor's degree, excellent written and spoken English (minimum B2 proficiency), and experience working in a high-paced operational environment with a strong focus on customer service. You should be skilled at meeting tight deadlines, training and guiding others, and ensuring compliance and quality standards are met. Experience with exam delivery—especially computer-based exams—is an advantage. Applicants must have the legal right to work in Nigeria and be based there at the time of application. This is a full-time, indefinite contract position. The closing date for applications is 9th December 2025 (23:59 Gulf Standard Time). Further Information Role: Test Day Coordinator Abuja(47322) Number of positions: 1 Pay Band: 4H Location: Abuja, Nigeria Gross Annual Salary:12,431,334 NGN Contract type: Indefinite contract Closing date: 9th December 2025 (23:59 Gulf Standard Time) Other: The role is open to candidates who have legal right to work and located and based in Nigeria at the time of application. Please note that all applications should be submitted only in English. It is advisable to apply in advance to avoid any technical issues at the last moment. Travel to supervise examinations in centres outside of primary base may be required sometimes. Early morning starts, overnight stays and weekend working is required. Flexible working hours during peak periods is required. Examination delivery deadlines are absolute; therefore, out of hours working may be required in order to meet these deadlines. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The Test Day Coordinator is responsible for ensuring effective exam delivery and managing venue supervisors. This role involves coordinating all aspects of exam preparation, candidate communication, and post-test activities.