Test Day Delivery Assistant at British Council

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

3110.21

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Exam Administration, Statistical Analysis, Compliance, Risk Management, Computer-Based Exams, Administrative Support, Communication

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Test Day Delivery Assistant The Role: To assist and support the Exams operation with all products offered by the British Council, in accordance with BC policies and procedures, administration manuals, awarding body requirements, Quality and Compliance Assessment (QCA) rules, including occasional direct interaction with partner institutions. Some weekend test day work will be required. Main accountabilities but not limited to the following: Service and Product Delivery Support Uses new and legacy systems to plan, administer and/or deliver exams (e.g. Plan Exams, BOSS, Cambridge English Online, ORS, IWAS), and inputs necessary information to the appropriate systems in a timely manner. Uses new and legacy systems to administer exams (e.g. BOSS, Cambridge English Online, ORS, IWAS), and inputs necessary information to the appropriate systems in a timely manner. Produces and organises administrative material for test day. Supports publication and sending of exam results and certificates and undertakes statistical analysis of exam results for institutions. Customer service Assists in the coordination and servicing of institutional relationships and accounts Supports exam registrations and enquiries from institutional customers. Assists in the processing of complaints, refunds, cancellations, transfers, and appeals for all exams. Supports the coordination of exams-based teacher training initiatives for schools and institutions. Requirements of the role: Experience working in a busy operational environment delivering high levels of customer service Ability to ensure compliance, risk and security standards are monitored and maintained Experience of delivering computer-based exams Written and verbal proficiency in English at A2 level is required Desirable: Desirable degree in a relevant subject area Closing Date: Applications will close at 23:59 on 23 November 2025 South Africa Time / 22:59 UK Time We request that applications be submitted in English You must have the legal right to work in the country at the time of application. Mobility / relocation / visa sponsoring support will not be provided. Important Information: Department: Exams Contract Duration: Indefinite Basic Monthly Salary: BRL 3 110,21 Location: Brazil British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

Assist and support the Exams operation with all products offered by the British Council. This includes planning, administering, and delivering exams while ensuring compliance with policies and procedures.