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TEST_Customer Success Manager (m/w/d) at Variosystems Inc

Ursenbach, Bern, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, Order Operations, SAP, CRM, Ticketing Platforms, KPI Tracking, English Fluency, German Fluency, Organizational Skills, Prioritization, Communication

Industry

Electrical Equipment Manufacturing

Description

Company Description Variosystems develops and manufactures electronic solutions for industries where reliability is critical - including Medtech & Life Science, Industrial & Automation, Aerospace & Defence and Smart Infrastructure & Environment. As a long-term strategic partner to innovators and market leaders, we offer services along the entire value chain, from concept and engineering to validated assemblies and global production. Across our global network, more than 2,800 people work together to transform ideas into reliable electronic systems. Job Description Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools Keep your customers transparently updated with accurate documentation and communication Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance) Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB Plan and oversee customer success initiatives – aligning goals, milestones and deliverables Qualifications Professional Ie in customer service, account management or order operations – ideally in a technical or industrial setting Hands-on knowledge of SAP, CRM and ticketing platforms Clear communicator, structured mindset, and high resilience under pressure Strong organizational skills and the ability to prioritize in fast-paced environments Fluent in English and German (written and spoken) Additional Information A role with ownership and direct impact A structured environment with flat hierarchies and real collaboration Cross-functional teamwork with Planning, Engineering and SCM A company that values long-term commitment and solid relationships

Responsibilities

Act as the primary contact for assigned customers, managing the full order lifecycle from quotation to after-sales. Track KPIs and coordinate with internal teams to resolve disruptions and oversee customer success initiatives.