Thai Customer Service Associate (Entry Level) at Bosch Group

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Player, Attention To Detail, Proactive, Positive Attitude, Stress Resistance, Fluent Communication, Problem Solving

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge) Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference Conscientious coordination: Keep customer updated of case status and resolution times Qualifications Personality: team player, strong customer service attitude, pro-active, positive “can do” attitude, and stress resistance in emergency situations Knowledge and experience: Minimum 6 months experience in customer service Working practice: strong attention to details, quality-conscious and results-driven Languages: Fluent communication skills (oral and written) in Thai and Business English Education: Bachelor’s degree in any field Schedule: Willingness to work in rotation schedule (rest day or off will either fall on a weekdays or weekends), holidays and working on-site Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only. Recruitment Process: Online English Exam > Interview with HR & Operations (Joint Interview) Legal Entity: Bosch Service Solutions Inc.

Responsibilities

The associate will receive and respond to user inquiries, offering premium services to automobile customers and handling emergency and informational calls. They will also follow up on open cases to ensure satisfactory resolutions and keep customers updated on case statuses.