The Bodrum EDITION - Rooms Operations Manager at Courtyard by Marriott Keene

Bodrum, Aegean Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Front Desk, Housekeeping, Team Leadership, Quality Assurance, Training, Coaching, Employee Engagement, Customer Service, Financial Performance, Problem Solving, Communication, Motivation, Continuous Improvement, Compliance, Staff Management

Industry

Hospitality

Description

JOB SUMMARY Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. Responsible for communicating and embedding the philosophy of Total Quality Management through advising, coaching, training, and facilitating, including the delivery of bespoke training programs in both English and Turkish. The role partners closely with General Managers, senior leaders, and direct reports to design and execute quality assurance strategies, grounded in strong expertise in internal audits and extensive experience with both internal and external evaluations, including Forbes, LQA, and BSA. The position ensures that all quality processes consistently reflect and elevate the company’s brand promise and luxury service culture, exceed the expectations of discerning guests, inspire employee engagement, and sustain a mindset of continuous improvement at the property level. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity. • Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff. • Leads specific team while assisting with meeting or exceeding property goals. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths. • Sets clear expectations, with the General Manager, for the team. • Verifies that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Schedules the team against guest and hours/occupied room goals. • Monitors compliance with standards and procedures. • Performs hourly job functions as needed. Providing Exceptional Customer Service • Provides excellent customer service by being readily available/approachable for all guests. • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Verifies all team members meet or exceed all hospitality requirements. Managing Profitability • Performs required annual Quality audit with General Manager (GM) & Regional Director (RD). • Verifies that a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Promotes both Guarantee of Fair Treatment and Open Door policies. • Verifies that orientations for new team members are thorough and completed in a timely fashion. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Rooms Operations Manager is responsible for managing all operations in the rooms area departments, ensuring guest and employee satisfaction while maximizing financial performance. This includes leading the team, monitoring compliance with standards, and implementing quality assurance strategies.