The Hill Host/Hostess - FT at Hollywood Casino at Columbus

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Greeting, Professional Service, Seating Management, Reservation Handling, Wait List Management, Table Monitoring, Cleaning, Organization, Beverage Refilling, Table Bussing, Guest Communication, Event Promotion, Information Provision, Opening Duties, Closing Duties, Departure Experience

Industry

Entertainment Providers

Description

WE LOVE OUR WORK. Greets guests warmly upon arrival and provides fast, friendly, and professional service throughout the dining experience. Manages guest seating according to established rotation and reservation guidelines to ensure balanced service and optimal table flow. Maintains accurate seating, wait list, and reservation documentation and monitors table availability in real time. Keeps the host stand, cashiering area, and surrounding dining spaces clean, organized, and guest-ready in accordance with health and safety standards. Assists wait staff and bus persons as needed by refilling beverages, pre-bussing and bussing tables, and responding to guest needs. Communicates clearly with service staff regarding seating status, guest needs, and operational priorities. Promotes current casino or property events and provides guests with directions or information as needed. Completes assigned opening and closing duties to ensure readiness for the next shift. Thanks guests, invites them to return, and creates a positive, welcoming departure experience. Performs additional job-related duties as assigned. BRING US YOUR BEST. Must be at least 18 years of age. High school diploma or equivalent required. Ability to read, write, speak, and understand English clearly. Excellent guest service, communication, and interpersonal skills. Flexibility to work nights, weekends, holidays, and overtime as business needs require. Ability to work effectively in a fast-paced, crowded, and noisy environment with exposure to bright lights. Ability to respond to visual and verbal cues and work in confined spaces as required. Physical ability to perform job duties with or without reasonable accommodation, including lifting, pushing, pulling, and carrying up to approximately 100 pounds. Must meet professional appearance, grooming, and conduct standards.

Responsibilities

The Host/Hostess is responsible for warmly greeting guests, providing fast and professional service, and managing guest seating according to established guidelines to ensure balanced service flow. This role also involves maintaining accurate documentation, keeping service areas clean, assisting wait staff, and ensuring a positive departure experience for all guests.