The Outsider - Bar Manager at Kimpton Hotels & Restaurants

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Beverage Knowledge, Mixology, Inventory Management, Cost Control, Vendor Relations, Team Leadership, Complaint Resolution, Scheduling, Training, Mentoring, Creativity, Self-Leadership, Communication, Problem Solving, Flexibility

Industry

Hospitality

Description

WHY WE'RE HERE We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. HOW WE'RE DIFFERENT Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. WHAT YOU'LL DO Provide guests with quality customer service by demonstrating excellent food (if applicable) and beverage knowledge. Serve guests during their visit, and assist in the preparation of beverage service, all while providing outstanding service to our guests along the way. Act as an advocate for the bar/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return! SOME OF YOUR RESPONSIBILITIES INCLUDE: * Greet and welcome all guests, and manage the day-to-day activities of one or more bar/lounge outlets. * Make every effort to accommodate special requests regarding cocktails, liquor, and spirits for guests. * Coordinate seasonally appropriate cocktail changes to build a diverse cocktail list that is consistent with the bar/restaurant concept and standards of quality. * Maintain complete knowledge of: all liquor brands, beers, wine, non-alcoholic selections, all menu items, preparation time, ingredients, sauces, and portion sizes. * Make sure that all employees are accurately cashed out, there are no open checks, and all cash is balanced and accounted for. * Responsible for inventory management, cost control, vendor relations, procurement of allocated spirits, and curating the cocktail list as well as non-alcoholic beverage list. * Provide training, support and mentoring to staff. Establish a safe and positive work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. * Address complaints from staff and resolve fairly, involving People + Culture Department when necessary. * Schedule employees appropriately based on budgeted labor costs and business levels. Ensure the schedule is displayed/published promptly every week. * Carry out supervisory responsibilities in accordance with Kimpton's policies and applicable laws, and conduct quarterly Kimpton Check-Ins with all direct reports. WHAT YOU BRING * High School Diploma/GED and 2+ years of hotel/restaurant or related management experience. * Advanced knowledge of wine, spirits, and mixology. Food Handler and Alcohol Awareness Certification(s) if applicable. * Beverage expert, responsible for encouraging and developing an exciting, positive, results-based environment! * Experience in implementing new beverage concepts, beverage costing, and budgeting. * Experience using software such as Microsoft Word, Excel, POS systems, etc. * Flexible schedule, able to work weekends, nights, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here [https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pd]. Be Yourself. Lead Yourself. Make it Count.

Responsibilities

The Bar Manager is responsible for providing quality customer service and managing the day-to-day activities of the bar/lounge outlets. This includes developing relationships with guests and creating personalized experiences to encourage return visits.